Wholesaler
New Member
- Jurisdiction
- Texas
So I am a 3P seller on Amazon and received a patently false review from a customer, that is clearly only motivated to get the items free.
He stated that he only received 50% of an order, when in actuality, he received nearly 20% more than the listing stated. It was a candy product and I upgraded all customers to the larger size bags, due to the smaller bags not being available. We video tape every order we process, so I can easily prove what he received.
He left this review on our seller feedback, that all customers can see if they choose. Besides the obvious consequences of a customer seeing this and deciding to move on, there are real consequences by Amazon for negative reviews. It could result in delisting my offer due to a review of this magnitude, all the way to suspension or deactivation of my account.
My question is, What has to be validated in making a claim of libel? I know the basics, false statement, public board/forum and obvious damage. I realize there are not "sure things" in court, but what gets close?
I'm wanting to really learn what I need to know going forward, because this is a very rampant problem on Amazon. Amazon does very little, if anything to protect us. I don't want this to become serial, just want to know for those scenarios that are so blatant.
He stated that he only received 50% of an order, when in actuality, he received nearly 20% more than the listing stated. It was a candy product and I upgraded all customers to the larger size bags, due to the smaller bags not being available. We video tape every order we process, so I can easily prove what he received.
He left this review on our seller feedback, that all customers can see if they choose. Besides the obvious consequences of a customer seeing this and deciding to move on, there are real consequences by Amazon for negative reviews. It could result in delisting my offer due to a review of this magnitude, all the way to suspension or deactivation of my account.
My question is, What has to be validated in making a claim of libel? I know the basics, false statement, public board/forum and obvious damage. I realize there are not "sure things" in court, but what gets close?
I'm wanting to really learn what I need to know going forward, because this is a very rampant problem on Amazon. Amazon does very little, if anything to protect us. I don't want this to become serial, just want to know for those scenarios that are so blatant.