- Jurisdiction
- California
A cryptocurrency exchange that I use was recently having a promotion where they were promoting staking ETH to ETH 2.0. I saw an ad on their mobile app that was offering a 10% staking bonus up to $500 if I agreed to stake my ETH into ETH 2.0. I figured that this was a pretty good deal and so I invested the max that the program offered and converted my $500 from ETH into ETH 2.0.
I have yet to receive any of the bonuses that I was promised, and since then the value of my staked ETH 2.0 has appreciated almost 100% leaving me with a balance of just around $1000.
To make matters worse converting my ETH balance into ETH 2.0 has resulted in my funds being "locked up" and now I am unable to either unstake my balance, withdraw it, or use it in any other way. Nowhere in the ad or subsequent pages that I went through mentioned anything about my ETH 2.0 balance being locked up or unusable.
I have been emailing, calling, and chatting with support on this issue for over a month. The phone support reps are unable to help me. They keep telling me that the department that handles these cases can only be reached by email. The email support reps have stopped responding to me, and it has been over two weeks since they last provided me an update.
At this point I am starting to get worried. I was tricked into locking up my Balance and promised that I would get a benefit for doing so that I never received. I am not an expert by any means but this is starting to appear to be a case of theft by deceit. My concern is that since this is still such a small amount of money they know it is not worth me paying to peruse any legal action against them and therefore have no incentive to respond, or help resolve the issue.
I am really kind of stuck here. I have begun to feel like I was taken advantage of which upsets me greatly. What are my options? Am I just S.O.L. or can anything be done to incentivize them to take me seriously?
I have yet to receive any of the bonuses that I was promised, and since then the value of my staked ETH 2.0 has appreciated almost 100% leaving me with a balance of just around $1000.
To make matters worse converting my ETH balance into ETH 2.0 has resulted in my funds being "locked up" and now I am unable to either unstake my balance, withdraw it, or use it in any other way. Nowhere in the ad or subsequent pages that I went through mentioned anything about my ETH 2.0 balance being locked up or unusable.
I have been emailing, calling, and chatting with support on this issue for over a month. The phone support reps are unable to help me. They keep telling me that the department that handles these cases can only be reached by email. The email support reps have stopped responding to me, and it has been over two weeks since they last provided me an update.
At this point I am starting to get worried. I was tricked into locking up my Balance and promised that I would get a benefit for doing so that I never received. I am not an expert by any means but this is starting to appear to be a case of theft by deceit. My concern is that since this is still such a small amount of money they know it is not worth me paying to peruse any legal action against them and therefore have no incentive to respond, or help resolve the issue.
I am really kind of stuck here. I have begun to feel like I was taken advantage of which upsets me greatly. What are my options? Am I just S.O.L. or can anything be done to incentivize them to take me seriously?
