The wife's emergency cell phone was ignored - dead - and buried in a truck center console ...... until someone stole it. We did not know until we got the "latest bill" that someone else was enjoying our phone very much ...... about 5 hours a day. I called T-mobile immediately (too late however) and stopped service. I also called the police who came and made out a report. The officer told me he talked to someone (still waiting to find out who) at T-mobile who said that with a police report, the bill could be forgiven. Now T-mobile doesn't recall that conversation. I realize that technically I'm on the hook for the $500 plus bill as well as the phone. The quesion is: Do I have any recourse at all? Or am I completely at the mercy of T-mobile? Don't they have insurance that would cover a case of fraud like this?
Sorry for the long story, but it could happen to you!
Thanks for any help I can get
Sorry for the long story, but it could happen to you!
Thanks for any help I can get