kaloyanova
New Member
Hello,
I requested an airfare quote for the purpose of buying an airfare online. I got bookings from 3 different agencies. Naturally, I chose the lowest one with the least stops. I was contacted by phone , e-mail several times by the travel agent in question. He gave me instructions for payment either by CC or by check. I chose a check payment as this was cheaper and faster option according to the agent. In 10 days period I was supposed to get my ticket by mail. Unfortunately, after the aency cashed the check, they never got in touch with me. I attempted more than 40 times by phone, email.
It's almost a month now and they still haven't responded. Checking with the Bureau for Better Business (BBB), I found out that this particular agency had 6 pending claims for nondelivery of service/product.
Can I file in small claims court if the travel agency's address and operation is in NY, I purchased the ticket while I was studying in MO, and now I moved to GA. Also, if my presence is mandatory for the success of the trial, in which state should I file?
If there are more vicitims with this agency, would it be appropriate to address this to the General Attorney in NY?
Lastly, if this is a matter of online purchase, can I address this to a different institution/authority?
I have all documents : check copies, mail copies with signature confirmation, emails, fax, addresses of the company and 5 website names registered under the same person/travel agent. Now, i have gathered e-mails and names of people with the same problem.
I filed claims with BBB -NY Office, IFCCFBI (all online). I'm not sure what to do next. The travel agency in question still operates freely. I asked my husband to fill out an online request form for an airline ticket to a different destination, and the same scam agency responded in the same style by email. They haven't call him yet. The only reason to do this was for the agent to contact him, so that me or my husband could talk to him again.
I lost over $800 so far. Please, advise me what to do.
THANK YOU!
I requested an airfare quote for the purpose of buying an airfare online. I got bookings from 3 different agencies. Naturally, I chose the lowest one with the least stops. I was contacted by phone , e-mail several times by the travel agent in question. He gave me instructions for payment either by CC or by check. I chose a check payment as this was cheaper and faster option according to the agent. In 10 days period I was supposed to get my ticket by mail. Unfortunately, after the aency cashed the check, they never got in touch with me. I attempted more than 40 times by phone, email.
It's almost a month now and they still haven't responded. Checking with the Bureau for Better Business (BBB), I found out that this particular agency had 6 pending claims for nondelivery of service/product.
Can I file in small claims court if the travel agency's address and operation is in NY, I purchased the ticket while I was studying in MO, and now I moved to GA. Also, if my presence is mandatory for the success of the trial, in which state should I file?
If there are more vicitims with this agency, would it be appropriate to address this to the General Attorney in NY?
Lastly, if this is a matter of online purchase, can I address this to a different institution/authority?
I have all documents : check copies, mail copies with signature confirmation, emails, fax, addresses of the company and 5 website names registered under the same person/travel agent. Now, i have gathered e-mails and names of people with the same problem.
I filed claims with BBB -NY Office, IFCCFBI (all online). I'm not sure what to do next. The travel agency in question still operates freely. I asked my husband to fill out an online request form for an airline ticket to a different destination, and the same scam agency responded in the same style by email. They haven't call him yet. The only reason to do this was for the agent to contact him, so that me or my husband could talk to him again.
I lost over $800 so far. Please, advise me what to do.
THANK YOU!