- Jurisdiction
- Washington
Hello! So let's get right into it, I was fired over a customer complaint and no surprise here - she manipulated the situation and twisted my words. It was just one of those days where the store was very busy, long lines and the heat got the best of us so certain customers will cause an altercation over anything especially if they're already in a bad mood. Here's my problem... I understand that I am at will to get fired for any legal reason, but this was my first corporate complaint from a customer and I was recently recognized by a district manager for my excellent customer service. I don't just think it was unfair to fire me, but the fact that it took one complaint to fire a low position employee compared to the numerous complaints my coworkers and I sent to corporate about two managers in the last year. First manager (assistant): made two employees work off the clock, refused to give a third employee her 15 minute break even though she worked for 6+ hours at that point, and stormed off and snapped at any employee (including me) whenever she didn't want to hear any problems we needed to solve with a manager. Second manager (Store Manager): Refused to excuse an employee's hospital note and had her come into work 2-3 days after a car accident, refused my doctor's note even though it said I should not come into work for 3-4 days because I had a respiratory infection and when I called in, I could barely speak and he told me to just take some medicine and come in, he doesn't care about the employees, he's snapped at quite a few of us, and many other problems occurred between management and the employees... And the majority of these complaints made from employees were reported to corporate and they both got off the hook with just a "talk" and nothing was said to us following the complaints and nothing was done to change their management behavior. So I am upset that I got fired over one measly complaint compared to them, what can I do? Do I have a case or is it worth taking some sort of legal action against this company?