caindingle
New Member
- Jurisdiction
- United Kingdom
Hi guys, I'll try and keep this as brief as I can.
I bought a pair of Corsair RAM sticks with the intent of building a computer back on November last year, from Amazon. With the RAM crisis (which I wasn't yet aware of) just kicking off, supplies were scarce (though prices hadn't risen to their current levels, yet). I managed to get some for just over £200, but I would have to wait 3-5 months for them. I'd shopped around and realised they would be hard to get hold of, so I accepted this.
They came on 26th March. I tried them in my pc and they didn't work, so I contacted Amazon and was told I'd be entitled to a refund if I sent them back. This was unacceptable, as the price had risen from £200 to £1250 in that time. I said this to amazon, and they promised me that if I returned them items and reordered them at the higher price, they would refund the difference (around £1000).
Now I know that they didn't have to make that promise. I also knew that I could return them directly to Corsair and they would replace them. So I guess I was expecting amazon to just replace them for me, knowing they could send the faulty sticks back to the manufacturer themselves. But with the promise they made, I would still be in possession of working sticks at the original price, so I agreed. I posted the original sticks back and then confirmed that everything was still in order (I guess I can be an anxious soul), to be told that it was all fine, the sticks just needed to be from the same seller (Amazon) as the original pair.
No problem, right? WRONG! They had no stock, and would be out of stock for the foreseeable. I gets back in touch with Amazon to inform them of this (and complain that they never mentioned the "original seller" terms) and they said it didn't have to be from the original seller. Not once, but three times.
So I went and bought the sticks. Went back to Amazon, to be told that I needed to wait until the refund for the original sticks hit my bank, that I'd purchased the new sticks and that Id received them and confirmed they were in working order. Only then would they issue the refund.
I did all of that, to be told I wouldn't be getting the refund because, you guessed it, they needed to be from the original seller. So I would not be getting a refund. Even worse, because I'd opened the new sticks and used them, I could not get a refund for those either.
I am now chasing Amazon through court trying to get them to honour the promise they made whilst they defend themselves with claims like "The defendants argument makes no sense, we request his claim be thrown out of court"
My question is this. I am currently going through the defence stage of small claims court and I have returned my directions questionnaire to court. I posted it earlier this week. If Amazons lawyers haven't explicitly agreed to receiving documents by email, but have replied to legal emails I've sent them regarding documents for the case, will this suffice as permission to receive this document by email?
Any help and support you can give would be appreciated.
I bought a pair of Corsair RAM sticks with the intent of building a computer back on November last year, from Amazon. With the RAM crisis (which I wasn't yet aware of) just kicking off, supplies were scarce (though prices hadn't risen to their current levels, yet). I managed to get some for just over £200, but I would have to wait 3-5 months for them. I'd shopped around and realised they would be hard to get hold of, so I accepted this.
They came on 26th March. I tried them in my pc and they didn't work, so I contacted Amazon and was told I'd be entitled to a refund if I sent them back. This was unacceptable, as the price had risen from £200 to £1250 in that time. I said this to amazon, and they promised me that if I returned them items and reordered them at the higher price, they would refund the difference (around £1000).
Now I know that they didn't have to make that promise. I also knew that I could return them directly to Corsair and they would replace them. So I guess I was expecting amazon to just replace them for me, knowing they could send the faulty sticks back to the manufacturer themselves. But with the promise they made, I would still be in possession of working sticks at the original price, so I agreed. I posted the original sticks back and then confirmed that everything was still in order (I guess I can be an anxious soul), to be told that it was all fine, the sticks just needed to be from the same seller (Amazon) as the original pair.
No problem, right? WRONG! They had no stock, and would be out of stock for the foreseeable. I gets back in touch with Amazon to inform them of this (and complain that they never mentioned the "original seller" terms) and they said it didn't have to be from the original seller. Not once, but three times.
So I went and bought the sticks. Went back to Amazon, to be told that I needed to wait until the refund for the original sticks hit my bank, that I'd purchased the new sticks and that Id received them and confirmed they were in working order. Only then would they issue the refund.
I did all of that, to be told I wouldn't be getting the refund because, you guessed it, they needed to be from the original seller. So I would not be getting a refund. Even worse, because I'd opened the new sticks and used them, I could not get a refund for those either.
I am now chasing Amazon through court trying to get them to honour the promise they made whilst they defend themselves with claims like "The defendants argument makes no sense, we request his claim be thrown out of court"
My question is this. I am currently going through the defence stage of small claims court and I have returned my directions questionnaire to court. I posted it earlier this week. If Amazons lawyers haven't explicitly agreed to receiving documents by email, but have replied to legal emails I've sent them regarding documents for the case, will this suffice as permission to receive this document by email?
Any help and support you can give would be appreciated.
