Marinegrunt
New Member
- Jurisdiction
- Illinois
I just have a question about a warranty with a product I purchased. It's not an expensive product but is still within the one year warranty. It's a dog tracking device called a Findster Duo. It stopped working so they walked me through troubleshooting steps. That didn't help so they sent an email saying that they will send me an address so I can mail it to them for them to take a look at it. In the meantime they will then send me a brand new one. Here's the kicker. If they decide that the broken one is not covered under warranty they charge me for the new one they sent. The thing is, if it's not covered under warranty then I don't want a new one. I'm not sure if the broken one got wet but our dog goes out in the rain sometimes. It's on her neck so I don't see it getting wet from a little rain but it's possible. If that's what caused it to fail I'd rather purchase a different brand that suits our needs better. I don't want to take a chance with the Findster if it fails from a few raindrops. Can a company force you to assume responsibility for a new one just to start the warranty process? Sure, maybe the old one will be covered under warranty and they won't charge me but it seems pretty sneaky. I have never heard of a company pulling something like that before.
Thank you for your help. I really appreciate it.
Thank you for your help. I really appreciate it.