Buyers Remorse

[claydar]

Conway, NH
I sold a new Travel Trailer to a customer on 8-13-08. They stopped in today with the trailer and with a few minor repairs that we will do in the morning. They are telling me that they want to return the trailer for a full refund. That they are not happy with the quality and do not believe that it will hold up to their 12 kids abuse. They said that there is a law on the books that will allow them to do this. Is this true?? We are a small family dealership, not rolling in dough. Especially in this economy.

 

[presutin]

Unless there is something wrong with the trailer, that means, something that hinders the trailer from working properly in which lemon laws apply in this case, I am not aware of any remorse laws in NH. When you sold the trailer, was there a clause on the contract stating that he had a guaranteed period to return the item (such as a 30 day satisfaction guarantee or money back?) If not, if the sale was as is, then they should have thought out the purchase before they made it official. Hope this helps!

 

[claydar]

Today I had a call from their Attorney, who told me under the Uniform Commercial Code that they are allowed to return their trailer for a full refund, if they are not happy with it. Is this true?

 

[claydar]

Can they return the trailer under the Uniform Commercial Code. That is what I was told today by their Attorney.

 

[presutin]

Here is the link for you for the UCC. Ask their lawyer under what Article are they entitled to have their money back (I am curious to find out)

http://www.law.cornell.edu/ucc/2/article2.htm#s2-105