- Jurisdiction
- California
Hoping I can get some answers. My car wouldn't start the other day so I called AAA roadside to have it towed to a mechanic. My car was parked on the drive way. When the tow truck got there it backed up crashed into the car's grill right below the hood. Then as the tow truck driver tried to lower the ramp he crashed it into the bumper caving it in.
The tow yard is connected to a body shop. They asked me to bring it there so I did. After a few days they called me and said the car was ready to be picked up but they did not fix anything. The grill was still crooked, the bumper was still hanging off at the side, and they kept telling me that's all they would do so I told them I would take it to another body shop.
My insurance sent an adjuster to the new shop who priced the damage. Only thing I have to pay is a deductible which, my agent told me, would be waived since none of this was my fault- only thing is, the tow truck company now does not want to divulge who their insurance company is and will not return my insurance agent's phone call's or mine. What can I do to help get this info and expedite the process?
Also- I have pictures that were taken at the time of the accident as well as the license plate and the driver's ID. The only thing I failed to get was the tow driver's insurance info.
The tow yard is connected to a body shop. They asked me to bring it there so I did. After a few days they called me and said the car was ready to be picked up but they did not fix anything. The grill was still crooked, the bumper was still hanging off at the side, and they kept telling me that's all they would do so I told them I would take it to another body shop.
My insurance sent an adjuster to the new shop who priced the damage. Only thing I have to pay is a deductible which, my agent told me, would be waived since none of this was my fault- only thing is, the tow truck company now does not want to divulge who their insurance company is and will not return my insurance agent's phone call's or mine. What can I do to help get this info and expedite the process?
Also- I have pictures that were taken at the time of the accident as well as the license plate and the driver's ID. The only thing I failed to get was the tow driver's insurance info.