joshterrell805
New Member
- Jurisdiction
- Georgia
I'll keep this short: My girlfriend is a Comcast customer that has spent over ten phone calls each taking an hour to three hours over the course of 3-4 months asking to get $500+ refunded. Each time she calls, Comcast acknowledges the issue is their fault, and says they'll send a check in two weeks, but it never arrives. She calls, they make up some BS about why it didn't happen, and say they'll send it out again.
I realize taking on a case for $500 isn't what a lawyer probably wants to do. But it's $500 and tens of hours with broken promises by both customer service representatives and their supervisors. This issue appears to be systemic. I think Comcast has training in place to not give customers their refunds. I'm not one for conspiracy theories, but come on, she's talked to probably 20 people over the last 3-4 months who have all acknowledged it's Comcast's fault...made promises that the check would be sent, then fail to deliver on their promises. I don't think this is one bad egg. I think Comcast isn't giving many, many customers refunds, and I think this might be worthy of sueing. I don't know much about law, but this is utterly unacceptable by a giant such as Comcast. Is this something we can sue for directly? I'm also willing to bet there are hundreds maybe thousands of other customers with the same issue since every single customer representative did the same thing. Can we open a class action lawsuit? Comcast needs to refund their customers when they've innapropriately charged them, and they wont do it.
I realize taking on a case for $500 isn't what a lawyer probably wants to do. But it's $500 and tens of hours with broken promises by both customer service representatives and their supervisors. This issue appears to be systemic. I think Comcast has training in place to not give customers their refunds. I'm not one for conspiracy theories, but come on, she's talked to probably 20 people over the last 3-4 months who have all acknowledged it's Comcast's fault...made promises that the check would be sent, then fail to deliver on their promises. I don't think this is one bad egg. I think Comcast isn't giving many, many customers refunds, and I think this might be worthy of sueing. I don't know much about law, but this is utterly unacceptable by a giant such as Comcast. Is this something we can sue for directly? I'm also willing to bet there are hundreds maybe thousands of other customers with the same issue since every single customer representative did the same thing. Can we open a class action lawsuit? Comcast needs to refund their customers when they've innapropriately charged them, and they wont do it.