William Miller
New Member
- Jurisdiction
- California
I fabricated and install a hammered zinc counter top in October of 2010. Three months ago approximately, I was contacted by the client and was told that the adhesive used to glue the counter top to the the sub top was letting go. I met with the client and told them what I could do for a repair. Went and preformed a fix. Was told that it did not take. Met with them and was satisfied that the fix was good and that I would be back to repair the rest. They informed me that it was letting loose in a number of other areas, and they thought it should be replaced.
I told them that I could not do the replacement and that I would refund some of the money and they could find someone else to redo the counter top.
They said they would find someone else but that they expected a full refund.
My questions is "Am I responsible for a 100% refund or can it be a percentage of the total".
Time has transpired and they were happy until this point. The material I feel is trying to get back to it's natural state of being distressed not flat.
I told them that I could not do the replacement and that I would refund some of the money and they could find someone else to redo the counter top.
They said they would find someone else but that they expected a full refund.
My questions is "Am I responsible for a 100% refund or can it be a percentage of the total".
Time has transpired and they were happy until this point. The material I feel is trying to get back to it's natural state of being distressed not flat.
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