dreamlovrs
New Member
- Jurisdiction
- Washington
I special ordered double exterior French doors in knotty pine. I told them I wanted knotty pine and our signed agreement states "knotty pine". I paid 50% down payment, over $2k, and the doors were ordered. Two mo later the doors arrived and I noticed the sides had matching knots. The installer then informed me the doors were veneer, not solid pine. I had no idea. The door store never mentioned veneer or engineered wood. I refused the doors.
The door store said they'd reorder the doors and assured me the knots would not match. At this point, I just wanted doors since it was nearing winter.
The doors arrived several mo later and again, matching knots. Long story short, they admitted the doors were veneer and that's just the way they come, either take them or leave them. I disputed the charge w/my credit card and lost. I filed a small claims case, and the business countersued for the remaining 50%. We both lost. I'm out $2k and have no doors.
After the hearing, the owner of the door store said he wanted to work with me. I could accept door set 1, door set 2, or mix 1 door from each set to make a new set. He would give me one month to think about it. At the 31st day, I emailed him asking if I could have an extra week. He then informed me door set 2 was already gone and sold, and he had a buyer for door set 1 but I COULD take door set 1 if I wanted them. Door set 1 was not an option, it was the worst of the doors and was a replacement by the manufacturer.
So now the door store has my $2k and sold (and in the process of selling) both doors. Is that allowed? I've already filed with the BBB (yes, I agree, waste of time) and various other review sites. I will also file with the atty general's office, another waste of time I'm sure.
Thoughts? I am having a hard time letting this go. It seems so...wrong.
The door store said they'd reorder the doors and assured me the knots would not match. At this point, I just wanted doors since it was nearing winter.
The doors arrived several mo later and again, matching knots. Long story short, they admitted the doors were veneer and that's just the way they come, either take them or leave them. I disputed the charge w/my credit card and lost. I filed a small claims case, and the business countersued for the remaining 50%. We both lost. I'm out $2k and have no doors.
After the hearing, the owner of the door store said he wanted to work with me. I could accept door set 1, door set 2, or mix 1 door from each set to make a new set. He would give me one month to think about it. At the 31st day, I emailed him asking if I could have an extra week. He then informed me door set 2 was already gone and sold, and he had a buyer for door set 1 but I COULD take door set 1 if I wanted them. Door set 1 was not an option, it was the worst of the doors and was a replacement by the manufacturer.
So now the door store has my $2k and sold (and in the process of selling) both doors. Is that allowed? I've already filed with the BBB (yes, I agree, waste of time) and various other review sites. I will also file with the atty general's office, another waste of time I'm sure.
Thoughts? I am having a hard time letting this go. It seems so...wrong.