- Jurisdiction
- New Jersey
I booked an airplane ticket with one of those online ticketing companies. I had to cancel the reservation because of a family issue that arose. I was told that I could get a full refund for the airplane tickets as an airline credit and they could be used against the purchase of any new ticket. Since it wasn't long after I bought the tickets, it seemed like I was getting a reasonable return even though I wanted the refund. When I went to use my credit I was told by the airline that I was going to be charged a rebooking fee that cost more than the entire refund for the airplane tickets that I purchased! Nobody told me about this but they said it is their policy. But it doesn't make sense if they are giving me a refund that they would charge me a fee to rebook tickets when I would just be booking tickets. It is not a change although they say it is. This doesn't seem to be right and I was wondering if it is legal. If the airlines are all doing it like they say, then I guess it is but it is very misleading!