This is not Time Warner. Operators are not standing by 24/7 to answer your call. This board is manned by volunteers who do this for free on their own time whenever they get a chance. I don't know where you are located but no matter what part of the US you are in it is after work hours, when many of the responders post, and it is close to midnight on the East Coast. Not many people are on line just now; I am only here myself by chance.
When you come onto a free board looking for free answers to your questions, a little patience would be a good thing.