consumerjustice
New Member
Hello,
We are looking for guidance on a wedding reception we booked 1 year and a half in advance. Contract does not allow for refund based on the following policy: "if the event cancellation is received within one year to 45 days prior to the event date the entire deposit on the front of contract is forfeited along with the $200 non-refundable contract fee."
The purpose of the post to receive guidance on the following scenario (location takes place in a remote area, stressing importance of guests staying at rooms at place of business):
When booking the reception, it was brought to our attention when planning a wedding with business x, that we will be eligible to block a number of rooms at the location. This is when we were provided a schedule to follow planning our wedding with business x. We were handed a calendar guide created by the business to follow as our wedding date drew closer. 11 to 10 months prior to the wedding day we tried to make reservations for the rooms and there were none available. Per calendar instructions, it was stated to have rooms ready 6-8 weeks prior to wedding day. At no choice for rooms and no availability for a wedding couples cabin, we decided to ask for a refund based on bad business practice on their end and poor services. Since we paid for the reception 6 months, we had no communication from the business about any room reservations, nor any update on us and our transaction. We'd think if it was a urgent matter like that date was, that the room bookings would have been communicated to be booked as soon as possible, right and that they are urgent? Because the date was stressed for the reception and made clear to book earlier. Per calendar, again provided by the business states 6-8 weeks for rooms. Here we are 10 month in advance and nothing is available. We believe and feel very upset and do not want to lose $1,200 for services we have not been receiving. In addition to this scenario, the business books other weddings for a day early. They have been booking rooms for other wedding party and have not communicated to us that rooms were being occupied. Again, here we are thinking 6-8 weeks and 10 months is plenty of time to book.
Are we fair to say we are entitled to a full refund from business x which had misguided us, provided poor service and not informed us on urgency of room bookings (providing a calendar that also has misguided us for booking these rooms)?
Thank you,
Consumerjustice
We are looking for guidance on a wedding reception we booked 1 year and a half in advance. Contract does not allow for refund based on the following policy: "if the event cancellation is received within one year to 45 days prior to the event date the entire deposit on the front of contract is forfeited along with the $200 non-refundable contract fee."
The purpose of the post to receive guidance on the following scenario (location takes place in a remote area, stressing importance of guests staying at rooms at place of business):
When booking the reception, it was brought to our attention when planning a wedding with business x, that we will be eligible to block a number of rooms at the location. This is when we were provided a schedule to follow planning our wedding with business x. We were handed a calendar guide created by the business to follow as our wedding date drew closer. 11 to 10 months prior to the wedding day we tried to make reservations for the rooms and there were none available. Per calendar instructions, it was stated to have rooms ready 6-8 weeks prior to wedding day. At no choice for rooms and no availability for a wedding couples cabin, we decided to ask for a refund based on bad business practice on their end and poor services. Since we paid for the reception 6 months, we had no communication from the business about any room reservations, nor any update on us and our transaction. We'd think if it was a urgent matter like that date was, that the room bookings would have been communicated to be booked as soon as possible, right and that they are urgent? Because the date was stressed for the reception and made clear to book earlier. Per calendar, again provided by the business states 6-8 weeks for rooms. Here we are 10 month in advance and nothing is available. We believe and feel very upset and do not want to lose $1,200 for services we have not been receiving. In addition to this scenario, the business books other weddings for a day early. They have been booking rooms for other wedding party and have not communicated to us that rooms were being occupied. Again, here we are thinking 6-8 weeks and 10 months is plenty of time to book.
Are we fair to say we are entitled to a full refund from business x which had misguided us, provided poor service and not informed us on urgency of room bookings (providing a calendar that also has misguided us for booking these rooms)?
Thank you,
Consumerjustice
