I went into a verizon wireless store August of 2012 and ordered home fusion internet ($120 for 30GB) for ONE computer in the house, because, I live in a rural area an not one single other company can supply me with internet. Not Because I am not aware of the high cost they promoted. I was sold on a rebate for the $199.00 install fee they said would be automatically taken out in the next billing cycle. So, they sent out a third party installer who almost got shot by my neighbor and called the police because he jumped their fence (with a no trespassing sign) looking for my address. He had no verizon badge, shirt, or logo, visible on him or his car.
After installing the service worked well for the first 60 days. But before things went haywire and shady, I called in to get my password, because the installer didn't leave me that information, and the customer service representative (csr) didn't even know what home fusion internet was and asked if it was verizon service. This continued to happen several (maybe the next 5 or 6) times after that.
Amongst this tumultuous experience I also realized a month went by, and no rebate they promised, then two (figured patience for error), three, and then I called in and they didn't know what rebate I was talking about and also seemed ignorant to the 50% overage allotment (if you have 30GB you get an extra 15GB) for the first two months, as I seen the charges appear on my bill. After a long conversation (amongst hours wasted on the phone even up to this point and many more after) with this ordeal they finally said the rebate would come. Then they only rebated $120, not the full amount.
Ok to the point to keep things short and simple. The shady part: I began experiencing extremely high data usage and it was not reflecting on my meter online when I would check our usage. I called in after two months of extremely high usage, $400-500 bills, and explained to them I am not using the data I am being charged for. In the month of march I had $180 in overage date charges. That month I closely monitored with app meter I was told to download online to keep on the desktop for convenience, and I fallowed it right up to 29 GB and stopped using the internet and then, the bill came with the bogus data charges, and it was twice as much as the meter detected. The next month I then watched the verizon meter on their website they provided ME and the anomalies with their overage data charges continued. Their very own meter on the verizon website they provide for us to refer to with our billing statement. It never reflected what data was being used, if we were even really using the data in the first place. They continue to play stupid when I ask about it on the phone and turn the situation cleverly around on me. Today for the first time I discovered, underneath the verizon meter, in very small print it says I've used 23.99 GB, "estimate as of 5/24. So since then as of today my meter hasn't changed (I wouldn't have known without reading the small print beneath it), BUT I did discovered I have used 31GB only in a small graph you have to click through several windows to get to, but it is only a rounded number not an exact reflection of my current data usage. So as of now I do not know exactly how much data I am using. Is that Illegal or something? Don't we have that right to know how much data we are using? How can the biggest cell phone company not be able to provide customers with a way of knowing exactly (streamline) and watch how much data they use. Also to add, I have also caught the browser on the wrong account phone number to display the wrong data usage, and I WAS click on the right account as it was highlighted as if so.
I have page pictures to prove this mistake and shady meter. I have no other devices using data, I am very tech savvy (engineering degree), and so I am not ignorant to computer management, especially with our home computer.
After installing the service worked well for the first 60 days. But before things went haywire and shady, I called in to get my password, because the installer didn't leave me that information, and the customer service representative (csr) didn't even know what home fusion internet was and asked if it was verizon service. This continued to happen several (maybe the next 5 or 6) times after that.
Amongst this tumultuous experience I also realized a month went by, and no rebate they promised, then two (figured patience for error), three, and then I called in and they didn't know what rebate I was talking about and also seemed ignorant to the 50% overage allotment (if you have 30GB you get an extra 15GB) for the first two months, as I seen the charges appear on my bill. After a long conversation (amongst hours wasted on the phone even up to this point and many more after) with this ordeal they finally said the rebate would come. Then they only rebated $120, not the full amount.
Ok to the point to keep things short and simple. The shady part: I began experiencing extremely high data usage and it was not reflecting on my meter online when I would check our usage. I called in after two months of extremely high usage, $400-500 bills, and explained to them I am not using the data I am being charged for. In the month of march I had $180 in overage date charges. That month I closely monitored with app meter I was told to download online to keep on the desktop for convenience, and I fallowed it right up to 29 GB and stopped using the internet and then, the bill came with the bogus data charges, and it was twice as much as the meter detected. The next month I then watched the verizon meter on their website they provided ME and the anomalies with their overage data charges continued. Their very own meter on the verizon website they provide for us to refer to with our billing statement. It never reflected what data was being used, if we were even really using the data in the first place. They continue to play stupid when I ask about it on the phone and turn the situation cleverly around on me. Today for the first time I discovered, underneath the verizon meter, in very small print it says I've used 23.99 GB, "estimate as of 5/24. So since then as of today my meter hasn't changed (I wouldn't have known without reading the small print beneath it), BUT I did discovered I have used 31GB only in a small graph you have to click through several windows to get to, but it is only a rounded number not an exact reflection of my current data usage. So as of now I do not know exactly how much data I am using. Is that Illegal or something? Don't we have that right to know how much data we are using? How can the biggest cell phone company not be able to provide customers with a way of knowing exactly (streamline) and watch how much data they use. Also to add, I have also caught the browser on the wrong account phone number to display the wrong data usage, and I WAS click on the right account as it was highlighted as if so.
I have page pictures to prove this mistake and shady meter. I have no other devices using data, I am very tech savvy (engineering degree), and so I am not ignorant to computer management, especially with our home computer.
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