I recently purchased a software from Target that I have to return since I'm not satisfied with the product.
On the product it self, there's a 100% customer satisfaction guarantee (also on the company website) that stated, "..full refund if you're not satisfied with your purchase".
After contacting the software maker customer service, I was advised to return the product to the store for the full refund. However, due to Target open software policy, they can not take that item back. I've also mentioned about my conversation with the cust. svcs and about the 100% customer satisfaction guarantee from the software but the onsite store manager didn't care about it.
So I'm stuck with a useless product. My question is, whose return policy is correct? Should Target or the Software maker change their policy?
Thanks.
On the product it self, there's a 100% customer satisfaction guarantee (also on the company website) that stated, "..full refund if you're not satisfied with your purchase".
After contacting the software maker customer service, I was advised to return the product to the store for the full refund. However, due to Target open software policy, they can not take that item back. I've also mentioned about my conversation with the cust. svcs and about the 100% customer satisfaction guarantee from the software but the onsite store manager didn't care about it.
So I'm stuck with a useless product. My question is, whose return policy is correct? Should Target or the Software maker change their policy?
Thanks.