Through email and phone, both of which I have records of, I agreed to a contract to have my apartment items moved from CA to WA through a specific moving company. Although, the contract states that the items at latest would arrive at 1/27/10 at latest, I was told over the phone that they would be delivered 1/23/10. My items were not delivered until 2/7/10. I was also initially told my items would be picked up 1/19/10-1/20/10 early morning The movers (which ended up being a different moving company contracted by the company I did business with) did not arrive to my house until midnight on 1/20/10 at my inconvenience at to that of my neighbors due to noise as well as making me miss my scheduled departure for my drive to WA by car. I arrived in WA 1/22/10 and was told that my items were delayed because of "weather" issues, and was given a 3 day delay time estimate. However, this was very inaccurate. Upon my arrival to WA state, because of the moving company not delivering my items as promised, I was forced to buy items that I already owned (such as pots, pans, eating utensils, food, sleeping bag, etc..) because all of my items were with the moving company and I was now in an empty apartment and starting a new job with nothing other than my car and 2 days worth of clothes. To make matters worse, I had to constantly badger the moving company to find out when my things would arrive (the date of which they changed a minimum of 4 times). Upon arrival of my items, I also was disappointed to find out that over $700 worth of my personal belongings had been stolen as well. Initially, I had been told that I would be compensated $25 a day for every day that they were late (which of course doesn't cover the time and money I had to spend out of my own pocket). I never received a single penny in compensation. So far, I have contacted the better business bureau and filed a complaint against the company and hope to resolve the issue through them. If, however, that does not resolve the issue, small claims court would be my next move. I've never had to go to court for anything...so any specific advice for my situation would be greatly appreciated. Although I did not think about it until a few days later after my arrival in WA, I did start saving a few of my receipts showing items I had to purchase due to the company's inability to meet their contractual requirements.