My wife twisted her ankle pretty severely at a theme park. It was a water ride. There were staff members there but not helping guests into the raft. She slipped on the plastic step. We had to cancel our vacation and encountered some cancel ations fees. In addition to the fees we will have to pay for medical bills and lost wages. The park has a process for refunding the tickets but they are asking for a written request. I was hesitant to do this before getting advice. My question is do we have a case to pursue legal action or should we just bite the bullet and chalk it up to something we can't change.