I am trying to hire an employee whose drug screen has not been cleared by the lab. The candidate took the test December 4, 2008. Test results are typically back in no later than 48 hours. On Tuesday, December 9, I inquired about the test to check the status. I was told by our third party firm my company uses to conduct background checks that the test was still pending because it has not been 48 hours. I found that odd since the candidate took the test on the 4th. On Thursday, December 11, I inquired again and was told that the website was down and the test was still pending. I once again thought this was odd since there was no response whether the candidate passed the screen or failed. I asked my human resource coordinator if I could simply call the lab myself and find out what is going on. I am under the impression that the lab has lost the sample. I was told by me as a manager contacting the lab I was violating the candidate’s rights and it was illegal. I thought that response was odd since I am his employer and I had a signed consent letter approving the drug screen. My question, is it illegal for me to contact the lab directly? How much time should we allow HR to complete the drug screen process? Should I as a manager know what was found in the screen that warranted a specialized test? Thanks advance for your help.