Hello there,
I have a problem with PayPal. My account was limited due to unknown reason and the only explanation PayPal gave me was "excessive risk involved".
This is what was going on:
I have opened up a business account with PayPal a month ago for my company to use them as a payment method on eBay. I'm selling cell phone accessories (not even cell phones), and all my merchandise is legit/authentic and not counterfeit/China-made stuff.
After few days of selling they emailed me saying that the account is limited and asked me to confirm my identity and provide copy of my SSN which I did. Right after I submitted the documents they unlimited the account and everything was fine. I was able to transfer some money to my bank couple of times (total of almost $2000)
After about a month of selling on eBay I applied to Website Payments Pro to use PayPal as a credit card processor for my website and this is when everything started. The application for Website Payments Pro was approved by them the same day. Four days later I receive another email from PayPal saying that they limited the account once more and they require some additional information:
1. Contact information of my suppliers.
2. Tracking information for specified transactions
3. Set credit check address.
I have submitted 1 & 3 to them.
When I tried to enter the tracking information using the Resolution Center there were no transactions listed. I gave them a call and they told me to provide tracking info for the latest transactions that I received (that was Monday evening 05/10/10). So I thought I'll do it the next day first thing in the morning. But, on Tuesday morning I received another email from them saying that the Appeal was Denied and account is limited forever.
I called them immediately and the Agent told me that the account is limited and he cannot do anything to help. I asked to speak to the supervisor and he gladly transferred me to him. All I could get out of the supervisor is that the account was limited due to high risk, and they don't want to continue to offer their services to me. When I asked them why exactly the account was closed he answered that he cannot disclose this information to public. My other question was why you still accepting payments from eBay, as you say that the account is shut down, and his answer was that "It's impossible, as your account is closed and you cannot accept any more payments."
After the account was suspended on May 10th, 2010 they still kept accepting payments on my account and up do date they collected more than $2400.00.
For the whole period that I used PayPal to accept payments for my eBay sales I have not had any disputes or chargebacks. I have maintained 100% policy compliance with eBay and PayPal and also maintained 100% positive feedback on eBay. There were more than 900 sales and more than 250 positive feedbacks at the time of suspension.
As of now PayPal holds over $12000.00 of my money, which as they say will be released in 180 days.
Could you please recommend a course of actions I should take if not to reinstate my account but to get my money back.
They emailed me that if I want obtain copies of the information they reviewed in deciding to place a limitation on my account, I will have to obtain a subpoena. Do you know by any chance if I need to open up a case in court to get the subpoena or I can do that without it.
Thank you.
I have a problem with PayPal. My account was limited due to unknown reason and the only explanation PayPal gave me was "excessive risk involved".
This is what was going on:
I have opened up a business account with PayPal a month ago for my company to use them as a payment method on eBay. I'm selling cell phone accessories (not even cell phones), and all my merchandise is legit/authentic and not counterfeit/China-made stuff.
After few days of selling they emailed me saying that the account is limited and asked me to confirm my identity and provide copy of my SSN which I did. Right after I submitted the documents they unlimited the account and everything was fine. I was able to transfer some money to my bank couple of times (total of almost $2000)
After about a month of selling on eBay I applied to Website Payments Pro to use PayPal as a credit card processor for my website and this is when everything started. The application for Website Payments Pro was approved by them the same day. Four days later I receive another email from PayPal saying that they limited the account once more and they require some additional information:
1. Contact information of my suppliers.
2. Tracking information for specified transactions
3. Set credit check address.
I have submitted 1 & 3 to them.
When I tried to enter the tracking information using the Resolution Center there were no transactions listed. I gave them a call and they told me to provide tracking info for the latest transactions that I received (that was Monday evening 05/10/10). So I thought I'll do it the next day first thing in the morning. But, on Tuesday morning I received another email from them saying that the Appeal was Denied and account is limited forever.
I called them immediately and the Agent told me that the account is limited and he cannot do anything to help. I asked to speak to the supervisor and he gladly transferred me to him. All I could get out of the supervisor is that the account was limited due to high risk, and they don't want to continue to offer their services to me. When I asked them why exactly the account was closed he answered that he cannot disclose this information to public. My other question was why you still accepting payments from eBay, as you say that the account is shut down, and his answer was that "It's impossible, as your account is closed and you cannot accept any more payments."
After the account was suspended on May 10th, 2010 they still kept accepting payments on my account and up do date they collected more than $2400.00.
For the whole period that I used PayPal to accept payments for my eBay sales I have not had any disputes or chargebacks. I have maintained 100% policy compliance with eBay and PayPal and also maintained 100% positive feedback on eBay. There were more than 900 sales and more than 250 positive feedbacks at the time of suspension.
As of now PayPal holds over $12000.00 of my money, which as they say will be released in 180 days.
Could you please recommend a course of actions I should take if not to reinstate my account but to get my money back.
They emailed me that if I want obtain copies of the information they reviewed in deciding to place a limitation on my account, I will have to obtain a subpoena. Do you know by any chance if I need to open up a case in court to get the subpoena or I can do that without it.
Thank you.