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Noncompliance?!

Discussion in 'Accidents, Injuries, Negligence' started by WApon78, Dec 24, 2018.

  1. WApon78

    WApon78 Law Topic Starter New Member

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    Jurisdiction:
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    I am looking for some guidance on what I need to do to get this resolved. Last August (2017), I discovered that a large corporation (food service and catering) had erroneously listed my personal cellular number on their website - in large, bold red font - as the number to contact the manager for immediate assistance. Due to this, I was inundated with calls from their customers. I contacted this company, both locally and at the corporation level to correct their information, stating it was creating a negative impact, especially during the day when I was working. Throughout the months, I have called, written, emailed, filled out their online form(s), and even was assured multiple times it would be corrected. Over a year later, today Dec 24, 2018, I am still getting calls from their customers. Their site still has the same info (unchanged and untouched). How do I get them to correct this? Over the months, it has definitely caused issues due to multiple back-to-back calls from frustrated customers or those needing assistance. I am an IT project manager, in which I am constantly in meetings or working work-related activities and it has and continues to hinder my personal and professional life. I don't understand why I would need to revise my cell plan (which is part of my family plan) because this corporation refuses to correct their error. I have spent hours over the past year-plus dealing with calls from their customers, in the end having to explain this is not the correct contact number and how they can obtain the correct one - since I did not want them repeatedly calling after the first time. Nothing has worked and I have inadvertently become a "customer service" fielding rep for them. I think I have been more than patient and due to their plain disregard for my privacy and peace of mind, am now trying to find out if I can legally make them correct this. Any advice on what to do and how to get them to comply would be greatly appreciated.
     
    Last edited by a moderator: Dec 24, 2018
  2. army judge

    army judge Super Moderator

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    My SPEEDY remedy would have been to CHANGE my number,
     
  3. WApon78

    WApon78 Law Topic Starter New Member

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    I agree - and in hindsight, it definitely would have been a quicker resolution. I just did not realize that after multiple reassurances, this would become so prolonged. Of course, with this passage of time, it will end up being a more inconvenient option as this time. However, if there is no way to get them to simply delete an incorrect number after having explained the issue(s) and impact - I suppose that will have to be the option I have have to resort to now. I am just trying to find out if I can get them to actually correct this.
     
  4. adjusterjack

    adjusterjack Super Moderator

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    In case you haven't seen my suggestion on two other sites where you posted, I suggest you start swearing at their customers with the vilest language you can think of. Then their customers will complain about the results of calling that number. Keep doing it until the number is taken down.
     
    Highwayman likes this.

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