Fylicee Majesty
New Member
- Jurisdiction
- California
I own a 1998 Mercedes Benz .
….
Two weeks arrived. No word or communication from David Cohen (my assigned service provider)
I finally heard from him a few days later after complaining and coming to the dealership to speak about my vehicle. ( why does it take all of the search and finding ?)
When I finally got a hold of David a month later he has an attitude towards me for inquiring about my vehicle , I explained to him with tears in my eyes of the barriers that I am facing.
I feel insane for undergoing depression for how I feel after paying for services that Mercedes guaranteed me within a certain timeframe, and still I have not received what I paid for. I asked David for my car and money back so I can go elsewhere and "he told me no, that's impossible because the car is all the way in the back of the car lot yard and the foreman is on vacation".
To not escalate things any further I decided to compromise with Mercedes and be patient after speaking further about backups and delays.
I feel discriminated against due to being African American and Transgender. Every time I interact with staff at Mercedes it is often not helpful at all, with looks of disgust, and the reluctancy to help me, meanwhile everyone else around is getting helped clearly in my face. There are a lot of business that are under investigation for this kind of treatment and I hope that dtla Mercedes (certified) isn't like those other businesses.
I purchased a Mercedes Benz based on their "Guidelines and policies stating :
• Manage customer inquiries and/or concerns escalated from, but not limited to, these sources: phone, Executive Management, Case Managers, Customer Care, Roadside Assistance, email, fax, white mail. Concerning, but not limited to, the following categories: product, service, recalls, sales, warranty, legal issues, public relations, various media, technical and engineering issues, warranty, marketing and special projects.
• Accurately document and update customer/vehicle information in MBUSA internal customer data systems. Ensure complete documentation of customer contact with corrections and updates, as required.
Research all aspects of escalated cases while determining the need to involve dealerships and/or the Field. Includes, but is not limited to: investigation of customer and vehicle details, outreach to necessary departments, dealerships and Field personnel.
· Not having a vehicle has left me unsafe taking public transportation making me extremely vulnerable to hate crimes with-in the city.
· Not having my vehicle left me paying high transportation cost to and from work everyday. (I can provide documents).
· Mercedes has caused me to be late for work for over 3 months due to no transportation, putting me at risk for loosing my job. Attached in the email, is my boss. (Documentation purposes).
Expected resolution: Trade in a vehicle to me, $0.00 cost
REDACTED YOUR PERSONAL DETAILS TO PRESERVE YOUR PRIVACY.
THE interwebz are notorious for bad actors.
--
….
Two weeks arrived. No word or communication from David Cohen (my assigned service provider)
I finally heard from him a few days later after complaining and coming to the dealership to speak about my vehicle. ( why does it take all of the search and finding ?)
When I finally got a hold of David a month later he has an attitude towards me for inquiring about my vehicle , I explained to him with tears in my eyes of the barriers that I am facing.
I feel insane for undergoing depression for how I feel after paying for services that Mercedes guaranteed me within a certain timeframe, and still I have not received what I paid for. I asked David for my car and money back so I can go elsewhere and "he told me no, that's impossible because the car is all the way in the back of the car lot yard and the foreman is on vacation".
To not escalate things any further I decided to compromise with Mercedes and be patient after speaking further about backups and delays.
I feel discriminated against due to being African American and Transgender. Every time I interact with staff at Mercedes it is often not helpful at all, with looks of disgust, and the reluctancy to help me, meanwhile everyone else around is getting helped clearly in my face. There are a lot of business that are under investigation for this kind of treatment and I hope that dtla Mercedes (certified) isn't like those other businesses.
I purchased a Mercedes Benz based on their "Guidelines and policies stating :
• Manage customer inquiries and/or concerns escalated from, but not limited to, these sources: phone, Executive Management, Case Managers, Customer Care, Roadside Assistance, email, fax, white mail. Concerning, but not limited to, the following categories: product, service, recalls, sales, warranty, legal issues, public relations, various media, technical and engineering issues, warranty, marketing and special projects.
• Accurately document and update customer/vehicle information in MBUSA internal customer data systems. Ensure complete documentation of customer contact with corrections and updates, as required.
Research all aspects of escalated cases while determining the need to involve dealerships and/or the Field. Includes, but is not limited to: investigation of customer and vehicle details, outreach to necessary departments, dealerships and Field personnel.
· Not having a vehicle has left me unsafe taking public transportation making me extremely vulnerable to hate crimes with-in the city.
· Not having my vehicle left me paying high transportation cost to and from work everyday. (I can provide documents).
· Mercedes has caused me to be late for work for over 3 months due to no transportation, putting me at risk for loosing my job. Attached in the email, is my boss. (Documentation purposes).
Expected resolution: Trade in a vehicle to me, $0.00 cost
REDACTED YOUR PERSONAL DETAILS TO PRESERVE YOUR PRIVACY.
THE interwebz are notorious for bad actors.
--
