Dragonfish
New Member
We are a Wyoming based company and our main income is from leading photography tours. We have an upcoming tour that was supposed to take place 1/2 the week in one location and 1/2 the week in a second location. For reasons beyond our control, we were denied a permit to operate in the protected area that was supposed to make up the second part of the trip, though the agency had previously told us we'd be eligible for the permit.
We are trying to offer potential solutions to our clients however we can't find one thing that everyone will accept. We would like to make an executive decision and offer two options. One, the second half of the week will now take place in a nearby area that offers as similar as possible photography opportunities. Two, if option one does not work for you, we are willing to post a credit for the second half of the week to a future tour of your choice.
We have people demanding their money back, however, we have a no refund policy and stress to everyone that they need to purchase travel insurance. I used to work for a vacation home rental company. Guests would rent a particular home. However, if something happened and that home became unavailable (damage; the owner decided they wanted that week in the home, etc.), then the company would move the guest to a 'comparable' home. I feel that we are offering two different 'comparable' options. Is this legal and legitimate?
Thanks for your help!
We are trying to offer potential solutions to our clients however we can't find one thing that everyone will accept. We would like to make an executive decision and offer two options. One, the second half of the week will now take place in a nearby area that offers as similar as possible photography opportunities. Two, if option one does not work for you, we are willing to post a credit for the second half of the week to a future tour of your choice.
We have people demanding their money back, however, we have a no refund policy and stress to everyone that they need to purchase travel insurance. I used to work for a vacation home rental company. Guests would rent a particular home. However, if something happened and that home became unavailable (damage; the owner decided they wanted that week in the home, etc.), then the company would move the guest to a 'comparable' home. I feel that we are offering two different 'comparable' options. Is this legal and legitimate?
Thanks for your help!