BrokenCredit
New Member
In March I paid my Verizon bill on their automated system. I paid another payment at the end of March the same way. When I received my April bank statement I noticed that the payment I made at the beginning of March was duplicated 2 additional times. I then called Verizon to find out why, and they referred to it as a hickup, but a hick up of $170 when I was only authorizing a 1/3 of that. When I asked them to return the money to my account they said they would get back to me. 2 weeks went by and they said we can't return it because it would create late fees and past due's & they just applied it to my bill, which left me a credit, which they then used towards by current bill.
Is there any recourse???
Is there any recourse???