I don't know what to do

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workwoes

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My current job is making me sick.
I don't know where to begin... to make everything as brief as I can, I'll point out some things that I believe the company is doing wrong and hope that someone here agrees with me and agrees it might be good to contact an attorney:

- They refuse to pay us overtime, instead they force us to use comp time. Fine, no problem, but they give us a schedule on the 1st of the month so we can schedule our lives around it, and then each day before the next, they change the hours we are supposed to work. This is TOO short of notice!

-We are an office environment. But we can be open on Saturdays, and even Sundays. We're a call center, and last I heard, calls are not supposed to be placed to consumers on Sundays (but this law may have changed, I have yet to research it). Instead of giving us a day off in the week, they force us to work every day straight, and comp us out. So, for example, if we're working both Saturday and Sunday for 4 or 6 hours, then during the week we will leave early, around 3 or 4pm (as opposed to the regular time we'd leave which is 5:30). Because they comp us out instead of giving us a day off, we are forced to work sometimes 21 days straight with no days off.


-They told us that once a month, we would be working a specific day which would last twelve hours as opposed to the regular 8 hour shifts. This day is always on the schedule at the beginning of the month for us. Then, right before that day, they cancel it, and make us work the same shift 2 days after, for 2 days.
So, for example, if we were to work a 12 hour shift on Monday, thinking we'd be comping out the rest of the week, instead when we get to work on Monday at 8:30am, they tell us at 4pm that we are now leaving, and the 12 hour shifts will be Tuesday and Wednesday. Again, too short of notice.

-The management staff is offensive and cruel. They call certain people names, or call them stupid. They treat their veteran employees with this harrassing language.
Every few days or so, they call a meeting and threaten our jobs. They tell us that if we don't hit certain goals by a certain time, then we're fired.
Well, with the way they mismanage, we don't hit those goals. But we still have jobs. While working, we have knots in our stomachs, some of us even think we have colitis because of the stress in the thought that we are getting fired.

-The management hires ANYONE off the street. They have recently taken specific interest in gangsters and other trash that don't even know how to speak to a customer on a professional level. I'm sorry, but no customer wants to be referred to as "wut up, dawg, shiyat!". Some of these new people have shown violent tendencies. They have gotten angry at other workers for no reason other than they took too long in deciding what to purchase from the vending machine, so to seek revenge, they key people's cars. Management doesn't care.
Some of these people have gone as far as having mental violent and verbal outbreaks, picking things up and throwing them. But they only get suspended for a day. Next day, they have their jobs back. While the rest of is sit in fear of these people.

-The management refuses to give us the telephone number to our corporate headquarter's HR office.

-One person was caught looking for another job, through word of mouth. They made several people sign a piece of paper claiming that they witnessed this person discussing (on BREAK) that they were seeking alternative employment. They then fired this person. This person sought an attorney. This person was back at work in three days, resumed their position, but got no apology.

-Our pay consists of a base salary and a commission rate. It used to be that on the 1st of each month we were told what we needed to obtain in order to figure out our commission. Recently, our commission rates change to suite the director of the company. One day we have one goal, and think we'll hit bonus, the next day when he finds out we're hitting bonus, he raises goals higher and tells us we have no bonus.
Isn't this wrong?


-Each employee accrues sick time, holiday pay, and paid time off. It is up to the company to choose for us which days will be used under what category. If I schedule a VACATION they force me to deduct the hours from my SICK TIME bank instead. Isn't this wrong?

-We're not allowed to call off. Even with a doctor's note, they still write us up. Why bother letting us accrue sick and pto and holiday pay if we can't use it?

-The company manual and policy states that on our 8 hour shift we are entitled to two fifteen minute breaks. Sometimes, they do not allow us to go to break. But this is in the manual that we signed when we took the job. So isn't this wrong?

-We are required to make a certain amount of phone calls per day. Sometimes there are times that the system goes down for FOUR hours, rendering us completely useless because we need the computers to do our job. When the system is down, we can't make calls. They write us up for not hitting our calls, even when it's not our fault.

-Management continually tells us that if we don't like it, they'll give us the number to another work place similar to ours. Why are they doing this? Isn't this harrassment? Here's a specific quote from one of the managers today "Obviously you can't do your job, you're such a loser, do you want the number to ABC Company or even McDonald's because that's actually all you're worth".
Isn't that harrassment?

What I have listed is just a small amount of the things I find wrong at my job.
I know, I can leave there. But it's very hard to get a job these days, and I like my JOB, as in the position and the job itself, just not the politics of the office management.

What can I do?
 
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