- Jurisdiction
- California
Good morning-
Last year in June I bought a Fitbit fitness device on Amazon, while I was vacationing in California. In October my tracker broke, I contacted Fitbit by chat and they honored the warranty and shipped a replacement tracker to my residence address in Argentina. A couple of months ago the straps broke in 2 pieces. I contacted them again and they tried a few different excuses not to honor the warranty (eg. I bought it on Amazon and not at a Fitbit retail store, I bought it more than a year ago (I provided proof of purchase), etc. Now the excuse is that they don't ship overseas. Like I said, the replacement tracker was shipped in October so that excuse is not valid either.
Is there anything I can do to have them ship a replacement strap that is still under warranty? Or is the fact that I don't live in the US again automatically revoke my warranty rights?
There's no Fitbit retail store here so I can't go or contact them and I can't even but replacement straps here.
Any advice on what I can do?
Thanks!
Last year in June I bought a Fitbit fitness device on Amazon, while I was vacationing in California. In October my tracker broke, I contacted Fitbit by chat and they honored the warranty and shipped a replacement tracker to my residence address in Argentina. A couple of months ago the straps broke in 2 pieces. I contacted them again and they tried a few different excuses not to honor the warranty (eg. I bought it on Amazon and not at a Fitbit retail store, I bought it more than a year ago (I provided proof of purchase), etc. Now the excuse is that they don't ship overseas. Like I said, the replacement tracker was shipped in October so that excuse is not valid either.
Is there anything I can do to have them ship a replacement strap that is still under warranty? Or is the fact that I don't live in the US again automatically revoke my warranty rights?
There's no Fitbit retail store here so I can't go or contact them and I can't even but replacement straps here.
Any advice on what I can do?
Thanks!
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