1. Free Legal Help, Legal Forms and Lawyers. TheLaw.com has been providing free legal assistance online since 1995. Our most popular destinations for legal help are below. It only takes a minute to join our legal community!

    Dismiss Notice

Expedia & Civic Center Inn - Hotel Stay

Discussion in 'Small Claims & Municipal Court' started by Yerixnnei, Feb 20, 2019.

  1. Yerixnnei

    Yerixnnei Law Topic Starter New Member

    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Jurisdiction:
    California
    Good Morning to all who read this;


    On February 3rd 2019 I Reserve a hotel from Feb 5 - 12 2019 but once I get there nothing was as describe in the Expedia website.

    The heater was not working, the room was dirty and smell like smoke (the smell of smoke makes me sick/ill) and the elevator was not working and I have a lot of luggage. To make thing worst the other rooms were full and I have to find another place that I could sleep at night but as you know last minute booking cost more...

    My main issue is that the manager told me that Expedia will refund me since I book the hotel through them but is been 2 weeks and Expedia still can't resolve my issue and keep repeating that they tried to contact the hotel and the hotel won't respond.

    I'm not the only one with this issue if you go through the Expedia website and check civic center inn (San Francisco) you can see that I'm not the only who had issue with the hotel)

    I'm a veteran and never been on California my only reason to come here was to study but dealing with that hotel has mess up my plans and had kept me distracted. Tomorrow will be the second time that I could be on the streets with no place to sleep.

    I just want to know what are my options cause besides having bad customer service my money was stolen by those to services.

    The money I spent was $595.45 and only got a reward of 200 that I have to spent on the same website...
     
  2. mightymoose

    mightymoose Moderator

    Messages:
    10,436
    Likes Received:
    1,572
    Trophy Points:
    113

    Stay on top of it. Research the policies of Expedia for refunds.
    Make sure you do exactly what the site outlines.
    You can also dispute the charge with your credit card company.
    If anything, you might be on the hook for one night of rental, but certainly not the full amount.

    This is assuming you did not stay at the hotel. It isn't completely clear from what I read if you found another place or not.
     
  3. adjusterjack

    adjusterjack Super Moderator

    Messages:
    6,669
    Likes Received:
    1,463
    Trophy Points:
    113

    You could have checked that out before booking the room.

    Yeah, do that right away. There's generally a time limit.
     
  4. Highwayman

    Highwayman Well-Known Member

    Messages:
    1,747
    Likes Received:
    512
    Trophy Points:
    113
    You decided to come to CA to "study" for only a few days? Really?
     
  5. army judge

    army judge Super Moderator

    Messages:
    30,442
    Likes Received:
    4,145
    Trophy Points:
    113


    Big shot, big baller, shot caller; doncha know....
     
    Highwayman likes this.
  6. Yerixnnei

    Yerixnnei Law Topic Starter New Member

    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    I only stay for 2 hours while I repack my unpack items then went to another hotel. I thought this was a good site to find info but I guess not... Hotel have to supply good living conditions to the tenant.
     
  7. mightymoose

    mightymoose Moderator

    Messages:
    10,436
    Likes Received:
    1,572
    Trophy Points:
    113

    If you checked into the room for two hours I expect you to be on the hook for one night minimum.
    You will likely get a partial refund if you go through the right procedures.
    This isn't really a legal problem yet. You need to allow time for the matter to be investigated and see how it is resolved

    You certainly won't get all you seem to be wanting.
     
  8. Yerixnnei

    Yerixnnei Law Topic Starter New Member

    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    I can't not even get $100 back ok I'm done someone please delete this post. I already know what to do and no thanks to this website.
     
  9. Highwayman

    Highwayman Well-Known Member

    Messages:
    1,747
    Likes Received:
    512
    Trophy Points:
    113
    You must have plenty of money to spend if you can travel to CA for a few days at a time and spends hundreds on a hotel room each time. What exactly do you "study"?
     

Share This Page