- Jurisdiction
- North Carolina
Hello,
I recently purchased a townhome. Prior to purchasing and closing i was given the utility and municipality information. I noticed that a specific cable company was listed and inquired if I was limited to just using that company. I was advised that the company ran the cable lines for the property but I could use any internet and cable provider. I have the email which confirmed that.
Once I closed and then proceeded to have the utilities changed to my name, I found out that no other cable provider other than the one who ran the lines could provide service. The cable company who tried to service my townhouse disclosed that due to an exclusivity contract signed with the developer and the other cable company they could not access the property.
Needless to say I am livid as I work from home and need to get a business modem installed which is paid for by my company. Any issues are then handled through the IT department. In the interim i had to sign up with the cable company listed, and use the same modem for my home and work.
I reached out to the builder to have them provide me with information on where that is disclosed as my realtor and I found no information in the purchase or closing documents. I have been met with a wall of silence after numerous calls, texts and emails. I intend to file complaints with the BBB and Attorney General's office. Any advice on my pursuing this issue?
I recently purchased a townhome. Prior to purchasing and closing i was given the utility and municipality information. I noticed that a specific cable company was listed and inquired if I was limited to just using that company. I was advised that the company ran the cable lines for the property but I could use any internet and cable provider. I have the email which confirmed that.
Once I closed and then proceeded to have the utilities changed to my name, I found out that no other cable provider other than the one who ran the lines could provide service. The cable company who tried to service my townhouse disclosed that due to an exclusivity contract signed with the developer and the other cable company they could not access the property.
Needless to say I am livid as I work from home and need to get a business modem installed which is paid for by my company. Any issues are then handled through the IT department. In the interim i had to sign up with the cable company listed, and use the same modem for my home and work.
I reached out to the builder to have them provide me with information on where that is disclosed as my realtor and I found no information in the purchase or closing documents. I have been met with a wall of silence after numerous calls, texts and emails. I intend to file complaints with the BBB and Attorney General's office. Any advice on my pursuing this issue?