- Jurisdiction
- Colorado
I was rear ended a few months back and was sent to enterprise by the insurance company to rent a car. Everything was moving along pretty routinely, as I have rented from enterprise before, until the inspection of the car before I signed the agreement. The employee inspected the car with me, and I noted there were some dings and dents. He simply said they were not worried about them because they were not big enough or were considered wear and tear. I naively agreed to sign the contract without those dings being marked down. When I returned the car a week later, a different employee went out to inspect the car and asked me to stay inside. I did, and as I watched him, I noticed he inspected every single inch of the car, making plenty of marks on his sheet of paper he had. He then inspected the roof intently, like he knew something was supposed to be there. He spent a considerable amount of time inspecting the roof. When he came back inside, he said he would have to open a claim because there was hail damage on the roof. Only one thing, it didn't hail when I was in possession of the car! I know for a fact, 100%, it did not hail when I was in possession of the car. He then insisted I pay my $500 deductible. I refused and he sent the claim to their damage recovery unit. He also refused to give me my $50 deposit back saying it would be used towards fixing the car. I was given the number of their damage recovery unit, where I called several times and was given the run around. Finally, I was able to get the number of the person who would be handling my claim, she didn't answer. I left a message. She has yet to return my calls, even about 3 months later. I have received bills from enterprise for over $700 and threats that they would send it to a collection agency. I was also put on a "No Rent List."