Hello,
We own a hair salon in California. My wife does styling and permanent make-up at the salon.
Her customer came in for permanent make-up procedure (basically tatooing on make-up) and paid for the
services ($300). 3 days later the client called to tell us that the make-up "didn't stick". This procedure
has written instructions about what to do during the healing process and that the initial 1-2 weeks will have
some skin sloughing and "initial" fading and then the color returns. My wife spoke to the client and explained
that the color WILL come back and to give it a few more days. She also told the client that she has a follow
up appointment in 5 weeks to check progress. This follow up procedure is at no cost and is part of the initial procedure. The client stopped payment on the check even after we told the client to read the paperwork
and the follow-up appointment will address any concerns.
I have read that we should sent a certified letter (with recipient signature required) stating that we demand full payment with bank fees and that the client is liable for up to 3 times the amount of the original check.
And if the client has a good faith dispute, to take it up with my wife (who performed the procedure).
My question is what is considered a "good faith dispute" and how do we handle the next course of action
or do we just let the client know that if she doesn't pay that we will take her to small claims court?
Thank you.
RLU
We own a hair salon in California. My wife does styling and permanent make-up at the salon.
Her customer came in for permanent make-up procedure (basically tatooing on make-up) and paid for the
services ($300). 3 days later the client called to tell us that the make-up "didn't stick". This procedure
has written instructions about what to do during the healing process and that the initial 1-2 weeks will have
some skin sloughing and "initial" fading and then the color returns. My wife spoke to the client and explained
that the color WILL come back and to give it a few more days. She also told the client that she has a follow
up appointment in 5 weeks to check progress. This follow up procedure is at no cost and is part of the initial procedure. The client stopped payment on the check even after we told the client to read the paperwork
and the follow-up appointment will address any concerns.
I have read that we should sent a certified letter (with recipient signature required) stating that we demand full payment with bank fees and that the client is liable for up to 3 times the amount of the original check.
And if the client has a good faith dispute, to take it up with my wife (who performed the procedure).
My question is what is considered a "good faith dispute" and how do we handle the next course of action
or do we just let the client know that if she doesn't pay that we will take her to small claims court?
Thank you.
RLU