Last time I mentioned that this company retained a collection agency to collect $122.60 for products that did not, and have not, been delivered.
They claimed they sent me 19 DVDs (3 DVDs per package) in all. I received 5 DVD packages only. The 1st promotional package had just 1 DVD; subsequent packages had 3 DVDs per package. I sent a letter and enclosed a list of titles and subtitles, numbers from the DVDs and DVDs' cases; of all 13 DVDs I received and paid for, to the collection agency. I cc'd Better Business Bureau, FTC, Consumer Advocate, and this company. In fact, in anticipation of their denial in receiving the copy of my letter and documents to the collection agency, I sent three copies: one to payment address, two to the manager who sent me the list of 19 DVDs, and 19 sets of 3 digit numbers, which I could not find in one DVD - back, front or the case. One of the copies I sent I certified it for delivery signature.
I had put in a complaint to BBB and e-mailed them copies of all the documents I sent to the collection agency. Two weeks later I received a response from BBB with attachment of a letter to them from The Company's director. Her letter listed dates of 8 shipments, starting Sept 30, 2011, culminating in the 8th shipments; that they sent 8 shipments therefore I still owe them $129.60, and requesting that I call them.
The director claimed that they did not receive copies of such correspondence from me to the collection agency. I believe BBB sent them copies of all my correspondence, as indicated in the complaint form when I filed. BBB requested me to respond within 10 days. I went to USPS, got a copy of the name and signature of the receiving person, sent it along with my letter, a copy of my receipt, copy of USPS "Track & Confirm" and mail to BBB.
I moved Oct 1st. and had informed USPS of my move and my new address in advance and requested them to forward my mail to the new address effective Oct. 1, 2011. I received the first shipment (1 DVD) in either late October or early November as my payment shows a date of first week of November. This company had put two apartment numbers (my old and new apt #s) on the packages they sent me. I had mentioned it to them in an e-mail when the dispute started.
Yesterday, I got another letter from the manager asking me to call them regarding the cards. Enclosed inside each DVD case is a cellophane envelope containing 6 colorful 6"x4" cards of ancient historical places/myths/persons and the back has a brief description of each. I checked the cards before for the 3 digit numbers he provided and did not find any of these 3 digit numbers. I do not want to talk to these people on the phone. They are stressing me so much that my stomach clenches every time I go check my mail. I am going to list the captions on the cards and the number each card has and sends it to him, cc his director and BBB.
Oh, my complaint went to BBB in Pennsylvania. I just found out that there's a BBB in California. Since I am from California, should I send copies of everything to them and ask them to look into it too? Are there different consumer laws in different states?
I don't know what the limit of one's post is but I feel I might get good advice if I explained a bit more about my situation and this company. Thanks you so much everyone and any advice is much appreciated.
They claimed they sent me 19 DVDs (3 DVDs per package) in all. I received 5 DVD packages only. The 1st promotional package had just 1 DVD; subsequent packages had 3 DVDs per package. I sent a letter and enclosed a list of titles and subtitles, numbers from the DVDs and DVDs' cases; of all 13 DVDs I received and paid for, to the collection agency. I cc'd Better Business Bureau, FTC, Consumer Advocate, and this company. In fact, in anticipation of their denial in receiving the copy of my letter and documents to the collection agency, I sent three copies: one to payment address, two to the manager who sent me the list of 19 DVDs, and 19 sets of 3 digit numbers, which I could not find in one DVD - back, front or the case. One of the copies I sent I certified it for delivery signature.
I had put in a complaint to BBB and e-mailed them copies of all the documents I sent to the collection agency. Two weeks later I received a response from BBB with attachment of a letter to them from The Company's director. Her letter listed dates of 8 shipments, starting Sept 30, 2011, culminating in the 8th shipments; that they sent 8 shipments therefore I still owe them $129.60, and requesting that I call them.
The director claimed that they did not receive copies of such correspondence from me to the collection agency. I believe BBB sent them copies of all my correspondence, as indicated in the complaint form when I filed. BBB requested me to respond within 10 days. I went to USPS, got a copy of the name and signature of the receiving person, sent it along with my letter, a copy of my receipt, copy of USPS "Track & Confirm" and mail to BBB.
I moved Oct 1st. and had informed USPS of my move and my new address in advance and requested them to forward my mail to the new address effective Oct. 1, 2011. I received the first shipment (1 DVD) in either late October or early November as my payment shows a date of first week of November. This company had put two apartment numbers (my old and new apt #s) on the packages they sent me. I had mentioned it to them in an e-mail when the dispute started.
Yesterday, I got another letter from the manager asking me to call them regarding the cards. Enclosed inside each DVD case is a cellophane envelope containing 6 colorful 6"x4" cards of ancient historical places/myths/persons and the back has a brief description of each. I checked the cards before for the 3 digit numbers he provided and did not find any of these 3 digit numbers. I do not want to talk to these people on the phone. They are stressing me so much that my stomach clenches every time I go check my mail. I am going to list the captions on the cards and the number each card has and sends it to him, cc his director and BBB.
Oh, my complaint went to BBB in Pennsylvania. I just found out that there's a BBB in California. Since I am from California, should I send copies of everything to them and ask them to look into it too? Are there different consumer laws in different states?
I don't know what the limit of one's post is but I feel I might get good advice if I explained a bit more about my situation and this company. Thanks you so much everyone and any advice is much appreciated.
