Hello...
My issue is related to a vacation package I bought last year...
On March 09 I bought the package because they offered 500$ bonus to use in the internet..I asked the Agent that talked to me if I can use it in Victoria Secret, he said 'yes, of course'....so I paid 310$ for 3 destinations plus 500$ bonus. When I call back to the company (All star vacation now is MIV - Miami International Vacation) they told me that they have only one website to use the bonus, is not that I can use in Stores...I said ok, lets give them a chance, lets see what they have... I choose few items and I send the list with the items to the company, they have to send it to a 3rd party and then they should contact me saying how much I should pay for S&H. I did it on July last year...I called every month or less than a month, sometimes like every 2 weeks...and they always told me that the other company will call me soon, they cant do anything because is a 3rd party...bla bla...I wait...and wait...(but calling). At the end of January 2010 they told me that they dont have the bonus anymore, so they dont work with that 3rd party company and they cant give me the 500$ bonus!! I couldnt believe...I bought the package only for the 500$ and now I dont have it...too much! So, one of the managers told me that she can change the bonus with destinations, something that I dont want because I have to pay the air tkts and is not an all incl hotels neither, so I have to pay everything there...
Well, I was reading in the Florida Statutes:
"The 2009 Florida Statutes -- 559.933 Vacation certificate cancellation and refund provisions.--It shall be unlawful for any seller of travel or assignee:"
(it has some diff cases and one of those says):
(7) To fail to fulfill the terms of a vacation certificate within 18 months of the initial payment of any consideration by the purchaser to a seller of travel or third party.
Could I refer to this option to cancel my vacation package?
Please advise...
Thank you very much,
Pyelpo.
