waterdamage
New Member
Due to a rental property being empty over the winter, I contacted the city to have the water service shut off. I went to the house yesterday to do some work to get it ready to sell. I walked in and the kitchen floor was water logged with a small trickle coming from the city water meter under the sink. It turns out that when the city turned off the water service at the shut-off valve at the street, they did not turn it off 100%. A small percentage was still flowing thru and ended up freezing at the meter under the kitchen sink. It went unnoticed for a couple months destroying the kitchen floor( laminate and hardwood subfloor), cabinet and some drywall near the area.
I called the city and they sent someone out who confirmed the shut-off valve at the street was not fully closed. He said it wasn't our fault and to file a claim with the city. Called the city this morning and they said they would have someone inspect it and go from there. They called back shortly after and said that they do not guarantee full shut-off when they shut the valve to discontinue service, so they won't pay for anything. I could not find anything stating this in there water and sewer regulations.
The proper steps were not taken to winterize the house(dumb, I know), but if the water was shut off as expected, the amount of damage done, if any, would have been limited to burst pipes and any damages caused by the small amount of water in the lines. Not a constant leak that did much more damage.
What are my options, call insurance and let them go after the city or should I contact a lawyer?
I called the city and they sent someone out who confirmed the shut-off valve at the street was not fully closed. He said it wasn't our fault and to file a claim with the city. Called the city this morning and they said they would have someone inspect it and go from there. They called back shortly after and said that they do not guarantee full shut-off when they shut the valve to discontinue service, so they won't pay for anything. I could not find anything stating this in there water and sewer regulations.
The proper steps were not taken to winterize the house(dumb, I know), but if the water was shut off as expected, the amount of damage done, if any, would have been limited to burst pipes and any damages caused by the small amount of water in the lines. Not a constant leak that did much more damage.
What are my options, call insurance and let them go after the city or should I contact a lawyer?