- Jurisdiction
- Florida
Hi, I am a hair salon owner. I received a call from a new client who was in our salon only one time that she lost an 8 thousand dollars earring while one of our stylists was brushing her hair. She is claiming that she "felt" the earring pop-out and told the stylist. Now she wants to file a claim against the salon.
I spoke to the stylists and looked at the camera footage, you can see that while the stylist was performing the service the client randomly checked the ear and realized she had no earring.
At that moment the entire salon started a search for the expansive earring with no success. From the camera, you can not see any flying objects from the brushing stroke. (the earring was pretty big). We kept searching after she left and instruct the cleaning person to be careful and search deeply. We have a sign on the front desk that advises to take off earrings before receiving the service. I invited the client to come to the salon and look at the camera footage in order to show that we are super willing to help as much as we can and don't deserve a claim, but they never show up!
I feel that our salon has no liability and would like to know what is the best way to communicate with this client that is not even worth it to file any claim to avoid problems.
Should I ignore them and then act I should I prepare somehow? Thanks a lot!
I spoke to the stylists and looked at the camera footage, you can see that while the stylist was performing the service the client randomly checked the ear and realized she had no earring.
At that moment the entire salon started a search for the expansive earring with no success. From the camera, you can not see any flying objects from the brushing stroke. (the earring was pretty big). We kept searching after she left and instruct the cleaning person to be careful and search deeply. We have a sign on the front desk that advises to take off earrings before receiving the service. I invited the client to come to the salon and look at the camera footage in order to show that we are super willing to help as much as we can and don't deserve a claim, but they never show up!
I feel that our salon has no liability and would like to know what is the best way to communicate with this client that is not even worth it to file any claim to avoid problems.
Should I ignore them and then act I should I prepare somehow? Thanks a lot!