Our policy for calling in sick says call your manager at home, then "as a courtesy also call the business office." We have an individual who failed once before to call the office. She was given a copy of the policy with that portion high-lited and a note on it that said "please be courteous." Once again she failed to call the office. Because of the way it's worded "as a courtesy," would you call this a failure to follow call in procedure? Or should we reissue the policy and change the wording?