Yesterday, I withdrew money from my bank teller, only discover upon getting home that one of the $100 was counterfeit. I didn't notice at the time, but on the back of the bill (the teller gave all the bills to me face UP, odd) there was a stamp saying "COUNTERFEIT" but it was scratched out with a black marker.
I went back to the bank this morning with my withdrawal slip and the bill, only to be treated like I was a criminal and were extremely rude, embarrassing me in front of many customers.. Apparently, the teller called the bank manager, but did not speak English to the supposed bank manager, so how do I even know that's who she spoke to? Anyway, I told them that I'm aware of the fact that it's a federal offense to pass on counterfeit bills, and they gave the bill back to me, saying that I'm "just out $100 and there's nothing they can do" which I'm almost certain is illegal as well. When someone finds a counterfeit, they must confiscate the bill and contact the Secret Service immediately. How can a bank not be aware of that?
I know both exchanges were recorded on surveillance cameras, and this whole experience seemed extremely fishy. How should I proceed? I have already filed a report with the local Secret Service, but have yet to receive a response from them.
I went back to the bank this morning with my withdrawal slip and the bill, only to be treated like I was a criminal and were extremely rude, embarrassing me in front of many customers.. Apparently, the teller called the bank manager, but did not speak English to the supposed bank manager, so how do I even know that's who she spoke to? Anyway, I told them that I'm aware of the fact that it's a federal offense to pass on counterfeit bills, and they gave the bill back to me, saying that I'm "just out $100 and there's nothing they can do" which I'm almost certain is illegal as well. When someone finds a counterfeit, they must confiscate the bill and contact the Secret Service immediately. How can a bank not be aware of that?
I know both exchanges were recorded on surveillance cameras, and this whole experience seemed extremely fishy. How should I proceed? I have already filed a report with the local Secret Service, but have yet to receive a response from them.