Consumer Law, Warranties What is the statute of limitations for a service bill not rendered by the company?

[kathyskove]

In 2006, I hired a company to create a website and host it. I paid for the website up front. The hosting fees were to be billed monthly (49.95). From the beginning, there were problems with the website design and seo. Because I was dissatisfied, the company placed a hold on my monthly billing. Over the years, problems continued. I paid additional money for a site map to be included on the site. The company did not activate the monthly billing for the hosting. The company was recently re-organized. An audit showed that I was not billed for hosting. I received an email and phone call saying that I needed to pay what was due them. They would reduce the amount by 50% and if I made an arrangement that day, they would reduce it by an additional 20%.

Do they have the right to collect for back service which was not billed to me? How far back can they charge me for?

Thank you,
Kathy

 

[Michael Wechsler]

In my opinion, and this is personal and can only be taken face value since I don't have any documentation to review or correspondence, I think they can request you pay a certain amount of back service. After all, you knew you weren't getting it for free but it was a matter of how much. Is it arguable that they waived the right to get paid? I don't know... if you received service then, as an arbitrator, I would find you responsible for something. If you only had to pay 30-40% of what you expected to pay, I'd say you did well on this payment "deferral" program.