Britneya1117
New Member
I live in promenade on valley creek in Irving tx. I had a late fee in the amount of 58 on my account in which they added 200 for not paying it once I recieved a late payment notice I talked to her abd she told me that it turns into rent which is why they can ass that much. Mind you I paid my rent. But left the small balance. Also I had a dog which was staying with me while my great grandmother was in hospice care an emotional support animal she passed away unfortunately I had not the means to watch the dog Text me and let me know so I don't wake up worrying I was working and felt bad that she had to be in her cage all day so I let her out on the patio. After I received a notice I then reluctantly had to take the dog to the pound. She said because they dog messed up the wood on the patio( which I took pics of before I moved in the only difference was there was not chipping paint which is on all the patios and the stairs and wood of all the apartment homes) I would still have to pay the pet deposit. I was appalled! I told her that the wood was like that before I moved in she said it did not matter. I asked for her manager and the corporate number for the complex and was told they don't have that information. What can I do in this situation?