I purchased a 2006 Cheverolet Tahoe from Suzuki of Nashville in April 2008. I worke with a Salesman named Josh. Before signing the contract, I had a few concerns about the vehicle. #1). The vehicle had one of the third row seats missing. I asked Josh about the seat and he told me the seat was being serviced and it wouldnt be a problem for me to get it when it was finished being repaired. I believed him and took it for a test drive. Concern # 2). The suspension on the vehicle was lowered from the factory height.
I didnt want to get this vehicle because it was lowered and didnt want to pay extra money to get it raised back to factory height. Again Josh assured me that the onsite mechanics in the dealerships service department could raise the truck with no problem. After the deal was made, contract was signed, I left with the vehicle and the salesmans promise and word that I could bring the vehicle back in a week to get it placed on the lift machine so the mechanic could see what needed to be done to raise the vehicle back to factory height. I went back the next week and the seat wasnt ready and the mechanics were supposedly very busy and couldnt get to my car that day.
I called back a few weeks later and i was informed that Josh no longer worked there. I called the service dpartment and spoke with a guy named George who said he didnt no anything about a seat being in service for a chevy tahoe. I visited the dealership on sept. 27th and met with a salesman named chris mckay and his manager ralph. i think ralphs last name is mcnair but im not 100% sure. I explained my situation and they basically told me that they were sorry and felt like someone should apologize to me for what happened. They also went on to say that Josh was fired from the dealership for this reason. Making customers promises to close the deal and not honoring them. They also said they couldnt do anything because i didnt have anything in my contract stating those promises. However, he verbally agreed to have these things done to the vehicle while he was still an employee of this company. At the time he sold me this vehicle he represented Suzuki of Nashville and I feel as if they should make good on these promises that led me to purchase this vehicle.
I have spoken with another manager who pulled my written contract which shows that i signed a we owe nothing form from the delearship. i was told by the salesman to sign that because the seat was in the service department at the dealership and they didnt have to go out and purchase it, and that the on site mechanic would perform the vehicle suspension so the vehicle didnt require me to write anything on the form. The delearship had me meet go out and get estimates for the vehicles suspension and fax it over to them so there owner could make a decision on if he wanted to pay for the seat and suspension. i have sent that paperwork and know i am getting the run around. the owner will not answer or return my phone calls. Do i have a valid case to go to court with?
I didnt want to get this vehicle because it was lowered and didnt want to pay extra money to get it raised back to factory height. Again Josh assured me that the onsite mechanics in the dealerships service department could raise the truck with no problem. After the deal was made, contract was signed, I left with the vehicle and the salesmans promise and word that I could bring the vehicle back in a week to get it placed on the lift machine so the mechanic could see what needed to be done to raise the vehicle back to factory height. I went back the next week and the seat wasnt ready and the mechanics were supposedly very busy and couldnt get to my car that day.
I called back a few weeks later and i was informed that Josh no longer worked there. I called the service dpartment and spoke with a guy named George who said he didnt no anything about a seat being in service for a chevy tahoe. I visited the dealership on sept. 27th and met with a salesman named chris mckay and his manager ralph. i think ralphs last name is mcnair but im not 100% sure. I explained my situation and they basically told me that they were sorry and felt like someone should apologize to me for what happened. They also went on to say that Josh was fired from the dealership for this reason. Making customers promises to close the deal and not honoring them. They also said they couldnt do anything because i didnt have anything in my contract stating those promises. However, he verbally agreed to have these things done to the vehicle while he was still an employee of this company. At the time he sold me this vehicle he represented Suzuki of Nashville and I feel as if they should make good on these promises that led me to purchase this vehicle.
I have spoken with another manager who pulled my written contract which shows that i signed a we owe nothing form from the delearship. i was told by the salesman to sign that because the seat was in the service department at the dealership and they didnt have to go out and purchase it, and that the on site mechanic would perform the vehicle suspension so the vehicle didnt require me to write anything on the form. The delearship had me meet go out and get estimates for the vehicles suspension and fax it over to them so there owner could make a decision on if he wanted to pay for the seat and suspension. i have sent that paperwork and know i am getting the run around. the owner will not answer or return my phone calls. Do i have a valid case to go to court with?
