N
NicoleNewby
Guest
- Jurisdiction
- Virginia
In January 2016 I briefly signed up for an online website called usenet.nl. I initially signed up for a free 14 day trial, but chose to pay for the Compact Package which was 12,00 a month. It turned out to not be what I thought it was, so I canceled it through paypal 15 minutes later. The next month I received an email from the company saying they couldn't access my paypal and that their service will not be offered if I do not pay. I thought that was the end of it. Then I get a threatening letter in the mail from a german debt collecting agency threatening to take legal action if I do not pay the bill. I did not cancel according to their policy, so I sucked it up and paid the bill. On August 16, I get an email saying my account has been reactivated and renewed. I did not request this, so I contacted them. They told me that they renewed my second account. I knew nothing about this. Apparently when I asked for the trial, and paid for the package I wanted, instead of converging the two accounts, which is what their policy states will happen "If the customer does not exercise this cancellation right during the trial period, the contract is converted to the chosen product package after the trial period expires," they made it two separate accounts. I did not request it to be two separate accounts and nowhere in their policy does it say that will happen. On top of that, the trial account was set up for an annual charge, and they charged me again for the annual fee when my subscription was not up for renewal yet. I should not have to pay for an account I never asked for. If they attempt to take legal action against me, do they have a case?