Yuka
New Member
- Jurisdiction
- Oregon
I had a troubles with a hotel owner with hotel fees. I made the reservation of the hotel through a hotel website. The hotel seems an individual apartment managed by an individual owner. The day when was my trip, I received a call from the hotel owner and was told that I needed to pay extra $100 for cleaning fee. In my opinion, if it is not part of the deal I concluded before I booked there is nothing I owe them. I asked the owner to let us stay without the cleaning fee because of the reason. He claimed that it is mentioned on the website although there was no way to check whether it's true or not because the owner is maintaining his page according to a customer service. Everything was last minutes. The hotel owners required me to decide that I accepted his requirement or I canceled, paid cancel fee, and found another hotel. I choose the latter because it was not first time that he asked me strange things. In fact, I had checked whether the hotel is fine place or not to the hotel site before. I felt scare of causing more unreasonable things by him if stayed. I'm a reasonable person. when it's my fault, I take the responsible. But this case sounds a little different for me. I asked to the website. they said what the owner said to me is not right thing, but the owner refused the refund. therefore, it is impossible to get my money back. Do I need to give up about this matter?