Hello,
My wife and I pay our Sprint bill through autopay. We noticed that are bill was higher than usual and after investigation found out that a company in California was charging $10 per month for a game service supposedly subscribed through a link on my telephone. I don't play games on my phone. It is possible that my daughter touched a link to something. However, I have checked all my text messages and have nothing indicating any "contract" with this game company. I asked for a refund and they gave me one for 90 days but say there policy is not to refund more than that.
What are my options? How can someone bill you for something without you 1) filling out a form, 2) confirming a purchase, 3) not giving any form of payment 4) not sending any form of confirmation
My wife and I pay our Sprint bill through autopay. We noticed that are bill was higher than usual and after investigation found out that a company in California was charging $10 per month for a game service supposedly subscribed through a link on my telephone. I don't play games on my phone. It is possible that my daughter touched a link to something. However, I have checked all my text messages and have nothing indicating any "contract" with this game company. I asked for a refund and they gave me one for 90 days but say there policy is not to refund more than that.
What are my options? How can someone bill you for something without you 1) filling out a form, 2) confirming a purchase, 3) not giving any form of payment 4) not sending any form of confirmation
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