Mikehere1017
New Member
- Jurisdiction
- Virginia
Hi,
I am having issues with Sprint wireless. Please find the details below.
I took 3 sprint connections & devices for thanks giving Nov 23rd.
First line - main line $65/month
Second line - $45/month
Third line - $35/month
The bill that was generated for the first month was $478.00
Which included for two cycles
Nov 23rd to Dec 11 & Dec 12 to Jan 11th
I called customer care to ask about the same they said Sprint takes one month in advance so they charged me for both months.
I felt the charges were too high and had other two number disconnected on Dec 20th after making complete full payment for the devices but they took the payment till Jan 11th and said both the devices will be unlocked after Jan 11th.
Now on Jan 15th they have sent a bill again for Dec 12th to Jan 11th for all three connections and also without my approval added international calling & text feature and charged additional $27.5 to my bill and after much customer care follow-up they removed charges for the two connection and international calling charges but not for the one which is active they didn't remove.
Below are the issues I am facing with Sprint wireless
1) They are forcing me to pay $65 for the period of Dec 12th Jan 11 which was already collected in the last month bill.
When calling customer care they have no explanation and keeps saying the same thing that I had been charged for the current month only.
2) The two devices for which connections were disconnected are not yet UNLOCKED. They are saying for unlocking the devices I need to have the sprint connection for 50 days and I had the connection active for 37 days though the payment was done for 2 months. They are asking me to activate again for 1 month then only unlock the devices.
Any advice on how to resolve the above two issues will be much appreciated.
Thanks,
Mike
I am having issues with Sprint wireless. Please find the details below.
I took 3 sprint connections & devices for thanks giving Nov 23rd.
First line - main line $65/month
Second line - $45/month
Third line - $35/month
The bill that was generated for the first month was $478.00
Which included for two cycles
Nov 23rd to Dec 11 & Dec 12 to Jan 11th
I called customer care to ask about the same they said Sprint takes one month in advance so they charged me for both months.
I felt the charges were too high and had other two number disconnected on Dec 20th after making complete full payment for the devices but they took the payment till Jan 11th and said both the devices will be unlocked after Jan 11th.
Now on Jan 15th they have sent a bill again for Dec 12th to Jan 11th for all three connections and also without my approval added international calling & text feature and charged additional $27.5 to my bill and after much customer care follow-up they removed charges for the two connection and international calling charges but not for the one which is active they didn't remove.
Below are the issues I am facing with Sprint wireless
1) They are forcing me to pay $65 for the period of Dec 12th Jan 11 which was already collected in the last month bill.
When calling customer care they have no explanation and keeps saying the same thing that I had been charged for the current month only.
2) The two devices for which connections were disconnected are not yet UNLOCKED. They are saying for unlocking the devices I need to have the sprint connection for 50 days and I had the connection active for 37 days though the payment was done for 2 months. They are asking me to activate again for 1 month then only unlock the devices.
Any advice on how to resolve the above two issues will be much appreciated.
Thanks,
Mike