K Hardge
New Member
- Jurisdiction
- Louisiana
I have a question about a situation that occurred with a rental car company. I rented a vehicle April 1st of 2017. On May 2nd, 2017 the vehicle had a flat tire as I was travelling from New Orleans, LA to Texas with myself, my 2 children, and our dog. We were moving some of our final belongings which is why I rented the truck. It was approximately 10:15 pm and I called customer service for road side assistance. I was advised that road side would arrive in approximately 45 min to 1 hr. Approximately 11:00pm Pop-A-Lock showed up to change the tire, but come to find out the tools necessary to change the tire were not in the vehicle. (NOTE: 4500 miles on the vehicle, owner's manual still in the cellophane wrapping, new vehicle.) Pop-A-Lock left me as he could not complete the order. I contact Customer Service and connected to Roadside ... I was asked if I could find someone to stay with my child and dog on the side of the road as they could not find a two truck to accommodate my party. I am a single mom of 2. There was no one. I was finally picked up by a tow truck at 3:15am. Because they did not ensure that this new car came with the tools to change a flat, I was stranded on the side of the road for 5 hrs. But that does not end the story, I was towed back to Lafayette Airport and left in a parking lot with my two children and dog for 3 more hours to wait for the rental car company to open. I feel like this car company had no regard for the safety of myself and my children. I rented a car for the security and safety of the rental and ended up on the side of a busy highway and then in a airport parking lot at the hands of any crazy person.
I feel like I am owed some compensation for their disregard for our safety. I missed my flight for work to NC the next day ($700). I had to take off the next day as I was not able to head home until nearly 9am. We ended up in severe thunderstorms driving home with little to no sleep. I got written up for work due to not showing up at a training with my client. Simply because the tools necessary to change a flat were not in the brand new vehicle.
I have tried to contact this rental company for 4 weeks now. I have left messages for the manage, area manage, and director. Two employees have sent emails on my behalf and on the 24th of this month, I got a letter now claiming that there is damage to the vehicle which it was signed off on the 3rd when we exchanged cars that there was no damage.
I am at wits end and don't know what to do or if I should pursue any type of compensation. At first I think an apology would have sufficed but the blatent disregard of my situation has made me angry. It is not okay to treat a client who spends thousands of dollars with this company like this.
Advice please.
I feel like I am owed some compensation for their disregard for our safety. I missed my flight for work to NC the next day ($700). I had to take off the next day as I was not able to head home until nearly 9am. We ended up in severe thunderstorms driving home with little to no sleep. I got written up for work due to not showing up at a training with my client. Simply because the tools necessary to change a flat were not in the brand new vehicle.
I have tried to contact this rental company for 4 weeks now. I have left messages for the manage, area manage, and director. Two employees have sent emails on my behalf and on the 24th of this month, I got a letter now claiming that there is damage to the vehicle which it was signed off on the 3rd when we exchanged cars that there was no damage.
I am at wits end and don't know what to do or if I should pursue any type of compensation. At first I think an apology would have sufficed but the blatent disregard of my situation has made me angry. It is not okay to treat a client who spends thousands of dollars with this company like this.
Advice please.
