Reasonable time to wait for offer under KY Lemon Law

As I understand it, under the Kentucky Lemon Law, a vehicle is a "Lemon" if it's been out of service for 30 days, or more, for the same issue. In my case, the car has been at the dealership for 53 days so far (and we've only owned it for 107 days). The most recent "repair attempt" has lasted 34 days and counting. The problem was first reported 2 days after we bought the car.

Although I did not inform the manufacturer by certified mail that my vehicle is a lemon, the national customer service center representative dealing with the case for the last two months has acknowledged the car qualifies as a lemon per the KY statute and has said they will buy the car back per the statute. The problem is the endless delays - the manufacturer is just giving us the run-around.

What is a "reasonable" time to wait for an offer from them? Is there no obligation on their part to act within some time period? The law says I have to go through two rounds of mediation (two offers) but if they don't respond in a timely fashion, what recourse do I have? We paid for the car outright and can't afford to buy another car without getting our money back.

Thank for any advice.

 

Fair enough. Still, what is a reasonable response time?

 

Per interaction? Wow.

Thank you.

 

Yes, I believe I do have to notify the manufacturer in writing. I requested the appropriate address from both the dealer and the manufacturer. Although both said they'd get back to me with it, neither did. I have since driven 50 miles to pick up a booklet at the dealership and will write today.

You also asked about the issue. The problem is that the vehicle randomly resets the dashboard instrumentation and quite a few of the console systems. Some console systems are also then turned off. In particular, the climate control system is reset an turned off. This usually happens when the car has been turned off for awhile - about 75% of the mornings but it has happened as many as 3 times in a day, that I've seen. I've never noticed it happen while driving, but I've never driven more that about 50 miles per trip in it.

Some might say that this is not a safety issue but I think it is for elderly people or those with young children or pets. Certainly one of the reasons for buying this car (or package of features) was the advertised Remote Start feature. What is the purpose of Remote Start if it's not to manage cabin conditions before using the car in extreme heat or cold? Certainly, this issue, if revealed to a customer, would significantly affect the value of the vehicle.

In any case, doesn't advertising and promoting the feature create an implied warranty, even if there is no express warranty? And doesn't failure to redress the issue in a reasonable period (30 days, according to the law) mean the manufacturer is in breach of warranty?

Finally, I note that the law stipulates:

"To require manufacturers to provide, in as expeditious a manner as possible..."

How should this be interpreted and has it already been adjudicated?

Thanks. I'm just trying to understand the law. Aside from my role in this case, it's an interesting case study to me.

 

Yes. I get it. I guess I was really wondering if I have cause for an action or whether I have to take specific steps first.

I think your advice is sound. Thank you.