I purchased a used car from a Hertz Dealership back in April 27th, 2016. I haven't had the car very long and have already replaced the brakes, and now I noticed something wrong with the transmission. Also i have had to replaced my key fob battery twice. Also my registration is Feb 2016, and I never received the new stickers. I have called about the stickers and they say it's my responsibility. Even tho they sold me the car in April and the tags expired 2 months before?
Before you do anything more about this issue, collect up all the documents you received related to your purchase of the vehicle.
Read EVERYTHING, make notes if you have questions.
You can file a complaint with Hertz online:
Contact us
Better yet, call their customer service at corporate:
Contact Us
Telephone: 1-888-674-3309
Hours:
Mon-Fri:9:00AM - 8:00PM ET
Saturday:9:00AM - 5:00PM ET
Sunday:1:00PM - 4:00PM ET
Then make sure you follow up with a written email.
Email:
Rent2Buy@hertz.com
If you want to go right to the top, here you'll find MOST of their BIG DOGS:
Executive Officers
I suggest you make sure your car has up to date, properly documented registration.
Yes, it is your responsibility, unless you have it in writing that the dealership charged you for registration, license, title, and all transfer fees.
