- Jurisdiction
- New Jersey
Hello, I purchased a certified, pre-owned vehicle approximately a month ago. A few days after purchasing the car, I noticed the hood would "lift" as if wind is running under the hood. In addition, when I go over bumps, the hood completely lifts and shakes. It is very unnerving and scary when I am on the highway going 65MPH, especially with my children in the car.
I brought the car back twice and was provided a loaner car when the dealership took the car back to look at the issue. Prior to leaving the car the second time (after I had it back once and they said it was fixed) I asked for an engineer to take a drive with me to witness exactly what I was seeing, It looks like the car hood is coming off on the highway, and he agreed it was not normal. The issue was still not fixed, and the engineer agreed I should not take the car back and they KEPT the car another week. I count this as the third attempt to correct this issue.
A week later, the dealership told me a Ford engineer drove the car and said it was a "natural" characteristic of the car and there is nothing more that can be done. So, in all, the hood is supposed to shake. I asked for this in writing.
A side note- the dealership stated this was NOT correct and the other 2015 vehicle hoods did NOT shake.
I contacted Ford and they are telling me since an engineer drove it I am stuck with the car.
I am physically sick from this and I'm very nervous about driving this car.
What are my options at this point?
Thanks
I brought the car back twice and was provided a loaner car when the dealership took the car back to look at the issue. Prior to leaving the car the second time (after I had it back once and they said it was fixed) I asked for an engineer to take a drive with me to witness exactly what I was seeing, It looks like the car hood is coming off on the highway, and he agreed it was not normal. The issue was still not fixed, and the engineer agreed I should not take the car back and they KEPT the car another week. I count this as the third attempt to correct this issue.
A week later, the dealership told me a Ford engineer drove the car and said it was a "natural" characteristic of the car and there is nothing more that can be done. So, in all, the hood is supposed to shake. I asked for this in writing.
A side note- the dealership stated this was NOT correct and the other 2015 vehicle hoods did NOT shake.
I contacted Ford and they are telling me since an engineer drove it I am stuck with the car.
I am physically sick from this and I'm very nervous about driving this car.
What are my options at this point?
Thanks