I have a buyer on eBay who won two vintage Barbies from me. They sold for 24.67 on August 20th. I sent her items on September 3, and a day later, she filed a claim on PayPal, saying that she never received her items. She is holding this claim against me, I know that she has the items, and even if she doesn't, I never claimed responsibility for items lost through the mail on the auction page. PayPal won't take my receipt from the post office as proof that I deserve my money. I want either my money or my items back, and no one seems to be able to do that for me. Is she obligated to return my items, or pay for them? How can't I convince PayPal or eBay of this? She just keeps lying to both of them. It's clear to me that she it trying to scam me, but eBay and/or PayPal give her the benefit of the doubt, just because she is a buyer and not a seller.