heyimstuart
New Member
- Jurisdiction
- California
Sold a jacket for $450 on eBay (said no returns), buyer buys it and said it's the correct size I listed it as, which is way too big for him but he bought it to alter it to fit him, except his tailor butchered it and "sleeves look like a T-shirt on me and the lining is ripped out". So eBay closed out the dispute and says altering/damaging an item voids his right to return.
He then opens a dispute with PayPal and simply says "I'm not paying for this". PayPal doesn't know what he's talking about, so I explain and they tell me they would reach out to eBay to confirm he altered/damaged the item which would void his right to return on PayPal also. A week later, PayPal closes it on my favor and said the item isn't returnable since it was altered/damaged.
Two months pass and all of a sudden PayPal takes the money from my account and the case is reopened. I call them and the rep is puzzled says "it shouldn't be reopened", tries to close it and tells me "PayPal Credit opened it and I'll send a request for them to close it". I ask for a supervisor to get it closed now who tells me "Only PayPal Credit can decide on it", agrees "this isn't a valid case for the buyer" and tells me "not to worry, I'm 100% sure you'll win".
Except three days ago I got a threatening email from PayPal saying I must supply my return address and if I don't I won't get my item back (they already took the money out of my account). Now when I try to call PayPal they are just being short and shoving it under the rug "I can't tell what's going on, I didn't decide on it", "No you can't talk to PayPal credit", "No, I can't reach out to them or anything".
Pretty obvious what's happened, PayPal Credit essentially paid for the item and since they can't get the buyer to pay them back they are trying to shove a return down my throat for something that's altered/damaged (which is in their policy that it's not returnable).
Yeah I know their user agreement says you can't ever sue us, it's between buyers/sellers so you need to go after them blah blah. But the buyer didn't do anything. PayPal simply can't collect repayment on the loan they handed out and instead of sending it to collections or counting it as a loss, they are trying to shove a damaged item down my throat
He then opens a dispute with PayPal and simply says "I'm not paying for this". PayPal doesn't know what he's talking about, so I explain and they tell me they would reach out to eBay to confirm he altered/damaged the item which would void his right to return on PayPal also. A week later, PayPal closes it on my favor and said the item isn't returnable since it was altered/damaged.
Two months pass and all of a sudden PayPal takes the money from my account and the case is reopened. I call them and the rep is puzzled says "it shouldn't be reopened", tries to close it and tells me "PayPal Credit opened it and I'll send a request for them to close it". I ask for a supervisor to get it closed now who tells me "Only PayPal Credit can decide on it", agrees "this isn't a valid case for the buyer" and tells me "not to worry, I'm 100% sure you'll win".
Except three days ago I got a threatening email from PayPal saying I must supply my return address and if I don't I won't get my item back (they already took the money out of my account). Now when I try to call PayPal they are just being short and shoving it under the rug "I can't tell what's going on, I didn't decide on it", "No you can't talk to PayPal credit", "No, I can't reach out to them or anything".
Pretty obvious what's happened, PayPal Credit essentially paid for the item and since they can't get the buyer to pay them back they are trying to shove a return down my throat for something that's altered/damaged (which is in their policy that it's not returnable).
Yeah I know their user agreement says you can't ever sue us, it's between buyers/sellers so you need to go after them blah blah. But the buyer didn't do anything. PayPal simply can't collect repayment on the loan they handed out and instead of sending it to collections or counting it as a loss, they are trying to shove a damaged item down my throat